Job Description

Career Category Information Systems

Join Amgen's Mission of Serving Patients
At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission--to serve patients living with serious illnesses--drives all that we do.
Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
Sr Associate IS Bus Sys Analyst - Change Management
What you will do
Amgen is seeking a Sr Associate IS Business Systems Analyst to support and help lead the Change and Release Management processes within the ServiceNow platform. This junior-level process owner role is responsible for the documentation, enhancement, and day-to-day operational support of the change and release lifecycle, ensuring compliance with standard processes while seeking opportunities to streamline and automate.
The ideal candidate will assist in managing the change and release process flow, help develop supporting workflows and approvals, track process metrics, and collaborate with stakeholders to drive efficiency and continuous improvement. This position offers an excellent opportunity for early-career professionals interested in IT Service Management to develop their skills while making an impact on service reliability and governance.
Roles & Responsibilities:

• Support the operational execution and enhancement of the Change and Release Management processes in alignment with ITIL standard methodologies.
• Assist in the administration and configuration of the Change Management workflows within the ServiceNow platform, including approvals, risk assessments, and calendar integrations.
• Maintain change documentation, including process diagrams, SOPs, and training guides.
• Gather business requirements to propose system improvements, automation opportunities, and user experience enhancements.
• Monitor and analyze change and release metrics (e.g., change success rate, implementation lead time, emergency changes) to support process optimization.
• Collaborate with change requestors, approvers, and CAB (Change Advisory Board) participants to ensure process alignment and coordination.
• Help schedule and manage standard and major releases, coordinating across impacted teams.
• Support audit and compliance activities by ensuring that change records are properly documented and traceable.
• Solve issues with change records or workflows and work with platform teams to implement solutions.
• Participate in governance forums and process improvement workshops, offering insights based on operational experience.

What we expect of you
We are all different, yet we all use our unique contributions to serve patients. The professional we seek is someone with these qualifications.
Basic Qualifications:

• Master's degree / Bachelor's degree and 5 to 9 years of relevant experience

Must-Have Skills:

• Change Management Process Understanding: Foundational knowledge of ITIL-aligned change management, including risk categorization, CAB, and implementation tracking.
• ServiceNow Platform Familiarity: Hands-on experience supporting or using ServiceNow's Change and Release Management modules.
• Workflow & Process Analysis: Ability to map processes, analyze inefficiencies, and identify automation opportunities.
• Metrics & Reporting Awareness: Understanding of common process metrics (e.g., success rate, failed changes) and ability to interpret trends.

Good-to-Have Skills:

• Release Coordination Exposure: Basic familiarity with release cycles and coordinating across stakeholders during code or infrastructure deployments.
• Compliance & Documentation: Understanding of regulatory or audit needs related to IT change control documentation.
• Collaboration & Communication: Ability to clearly communicate with technical teams, service owners, and business users.
• Agile and DevOps Awareness: Exposure to Agile methodologies or CI/CD practices and how they influence change and release processes.

Professional Certifications:

• ITIL v3/4 Foundation Certification (preferred)
• ServiceNow Fundamentals or Certified System Administrator (preferred)
• Scaled Agile Framework (SAFe) for Teams (preferred)

Soft Skills:

• Attention to Detail: Careful and thorough in documenting and tracking process activities, ensuring accuracy in data entry, workflows, and testing.
• Initiative & Curiosity: Proactive and eager to learn, take on new challenges, and contribute ideas that support process simplification and continuous improvement.
• Time Management: Capable of managing and prioritizing tasks with minimal supervision while delivering work on time.
• Team Collaboration: Works effectively within collaborative, multi-functional teams; values input from others and contributes to shared goals.
• Communication: Able to clearly communicate with team members and stakeholders, both verbally and in writing, including sharing process updates and changes in a supportive way.
• Analytical Thinking & Problem-Solving: Able to interpret data trends, investigate root causes, and recommend meaningful process enhancements.
• Accountability: Takes ownership of assigned responsibilities and follows through to completion, proactively seeking support when needed.
• Adaptability & Flexibility: Comfortable in dynamic environments where priorities may shift; able to quickly adapt to changes in processes, tools, or direction.

What you can expect of us
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
Apply now and make a lasting impact with the Amgen team.
careers.amgen.com
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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