Job Description

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?
This role is part of Alcon's Research & Development function, a team that innovates boldly and delivers new products and services to help revolutionize the eye care industry, advance optimal patient outcomes and help people see brilliantly.The Sr. Associate I, Clinical Research (Non-MD) (Science/Tech/Engineering Path), is primarily responsible for conducting studies to test drug efficacy and safety, designing clinical protocols, and collaborating with investigators and the Clinical Research & Operations team. You will contribute to data analysis and interpretation, using scientific principles to solve problems and innovate.
Conducted routine and on-demand literature search activities for the Alcon Knowledge Center, supporting internal stakeholders by refining search strategies to enhance the relevance and quality of retrieved publications. Provided concise summaries of reported adverse events and complaint records to aid in regulatory and clinical decision-making.
Major Accountabilities

• Develop and execute targeted literature search strategies based on clinical protocols, product names, and other relevant criteria to support a range of functions, including

• Clinical Evaluation Reports (CERs), State of the Art (SotA) reviews, and Safety and Performance assessments.
• Conduct annual queries for both clinical and nonclinical reports in collaboration with Regulatory Affairs.
• Provide literature support for Medical Safety and Complaint Intake, as well as ad-hoc search requests from departments such as Medical Information and Health Economics and Outcomes Research (HEOR).
• Perform summarization analysis of to identify any new complaints / risks identified in publications and add to appropriate system(s)
• Execute process activities in accordance with established Standard Operating Procedures (SOPs).
• Maintain a strong understanding of data requirements for technical and adverse event (AE) complaints to ensure compliance.
• Collaborate effectively across global time zones to support international operations.
• Review data entry and follow-up documentation for accuracy, completeness, and timeliness.
• Stay current with company policies, departmental procedures, and relevant work instructions.
• Demonstrate working knowledge of ophthalmic terminology, including eye anatomy, common diseases, and procedures.
• Proactively identify and escalate potential safety issues, emerging trends, or areas of concern to management.
• Ensure adherence to all corporate compliance guidelines and programs.

Provide support for reconciliation activities and audits as needed.
Minimum Requirement:
Bachelor's degree in science or healthcare field
Experience in Medical Device / Pharma Complaint Handling / Device Vigilance / Pharmacovigilance
Experience communicating with US-based customers
Excellent listening ability and communication skills
Excellent decision making, troubleshooting and negotiation skills
Ability to manage multiple tasks, attention to detail, prioritize work and manage time well
Knowledge and understanding of national and international medical device regulations and regulatory guidelines
Knowledge of medical aspects of medical device safety, medical device vigilance in pre- and post-marketing safety practice
Basic knowledge of MS Office
Excellent written and verbal communication skills
ATTENTION: Current Alcon Employee/Contingent Worker
If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.
Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.

Skills Required