Job Description

ABOUT AMGEN

Amgen harnesses the best of biology and technology to fight the world's toughest diseases, and make people's lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what's known today.

ABOUT THE ROLE

Role Description:

Amgen is seeking a Senior Associate of Human Resources - Workforce Administration who will work on our HR Technology group. The Senior Associate of Human Resources - Workforce Administration will work out of Amgen's Capability Center in Hyderabad, India.


The successful incumbent will have experience within the many aspects of human resources administration to provide customer service support to staff members and managers as a member of our service delivery team. The Senior Associate will also monitor worker data in the Human Resources (HR) system, Workday, and liaise with other groups on processes and analyzing HR system functionality.

Roles & Responsibilities:

Receives and responds to inquiries and issues related to Amgen's HR system, Workday, that have been escalated from HR Associates Provides excellent customer service as measured by Service Level Agreements (SLAs) Assigns and balances HR system security roles Provides analysis and documentation to support the quarterly SOX process for Workday Security role assignments and removals. Analyze HR system functionality, identify gaps, perform system testing, and support the configuration of HR system to meet business goals Handles and maintains the content in the team's knowledgebase program and suggests improvements for ongoing development Generates and creates Workday reports and performs audits on transactional work and other processes Performs transactional work in Workday using mass upload tool and correcting data discrepancies Fosters relationships and service levels through enthusiastic communications as well as timely and effective responses Contributes to knowledge sharing within the team, providing on-floor support and training the call center representatives on HR system processes while providing feedback on process and technology improvements Leads other projects/activities, as needed, and participate in other cross-functional process improvements

Basic Qualifications and Experience:

Strong working knowledge of Workday 4+ years' experience in human resources and corporate service center Strong working knowledge of Workday including generating Workday reports, EIBs, Mass Operations Management Strong quantitative, analytical (technical and business), problem solving skills, and attention to detail

Functional Skills:

Must-Have Skills:

4+ years' strong working knowledge of Workday including using tools such as EIBs, Mass Operation Management, data audits Experience in creating and using Workday reports 3+ years' experience in human resources and corporate service center supporting Workday

Soft Skills:

Excellent analytical and troubleshooting skills Strong quantitative, analytical (technical and business), problem solving skills, and attention to detail Strong verbal, written communication and presentation skills Ability to work effectively with global, virtual teams Strong technical acumen, logic, judgement and decision-making Strong initiative and desire to learn and grow Ability to manage multiple priorities successfully Exemplary adherence to ethics, data privacy and compliance policies

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.


We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.