Job Description

Calling all innovators \xe2\x80\x93 find your future at Fiserv.

We\xe2\x80\x99re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day \xe2\x80\x93 quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we\xe2\x80\x99re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title Sr Associate, Fraud Analysis

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\xc2\xb7 Role Responsibilities
As a Fraud Specialist, you will research activity on all suspects and provide findings to the Fraud Operation. Handle the day-to-day activities for the fraud department team that handles Bill Pay, Credit Card, Check, and A2A. Meet internal and external client expectation via the detection and confirmation of possible fraud activity.
Job Responsibilities

\xc2\xb7 Ability to work in a rapidly growing and changing team environment.

\xc2\xb7 Responsible for working suspicious activity alerts generated by the FraudNet detection system

\xc2\xb7 Meet internal and external customer expectations via the detection and confirmation of possible fraud activity

\xc2\xb7 Escalate issues to other departments or management as needed.

\xc2\xb7 Responsible for working suspicious activity alerts generated by the FraudNet detection system.

\xc2\xb7 Provide accurate and timely information within the established corporate and department performance metrics.

\xc2\xb7 Review reports or fraud referral queues in an attempt to identify fraud and provide victim assistance when needed.

\xc2\xb7 Complete needed maintenance and update the Fiserv negative files.

\xc2\xb7 Prior experience in call center environments, specifically in a financial institution, is most desired.
Education Required

\xc2\xb7 High School Diploma/GED required. Associates in business highly preferred or equivalent work experience in lieu of degree.
Experience Required

\xc2\xb7 Candidate must possess excellent time management and multi-tasking skills in order to perform a high volume of outbound calls on a daily basis.

\xc2\xb7 Minimum of 3 years of experience in fraud prevention and investigation or equivalent specialty.

\xc2\xb7 Skills and Knowledge Required.

\xc2\xb7 Strong analytical skills are necessary to help quickly identify suspicious behavior and track subscriber patterns.

\xc2\xb7 Possess the initiative and drive to be able to work independently.

\xc2\xb7 Excellent written and verbal communication

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE\xe2\x84\xa2 500 company, one of Fast Company\xe2\x80\x99s Most Innovative Companies, and a top scorer on Bloomberg\xe2\x80\x99s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won\xe2\x80\x99t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won\xe2\x80\x99t send you a check to cash on Fiserv\xe2\x80\x99s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

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