Calling all innovators \xe2\x80\x93 find your future at Fiserv.
We\xe2\x80\x99re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day \xe2\x80\x93 quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we\xe2\x80\x99re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title Sr Associate, Disputes and Fraud Analysis
Knowledge of end to end cards chargeback process
Good communication skills
Good Analytical skills
Processing chargebacks on behalf of issuer who have had a transaction reversed by a cardholder
Working with the merchant to gather documentation to present to the bank or credit card company\xe2\x80\x99s dispute department
Communicating with issuer about the status of their cases, providing them with instructions for submitting documentation, and answering questions about the process
Investigating the claim made by the cardholder, requesting additional documentation from the merchant where necessary
Reviewing documentation provided by issuer , contacting them as needed to gather more information, and making decisions about whether to approve or deny a claim
Reviewing merchant account activity to identify possible fraud or theft
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