Job Description

Job description
Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role of Associate Director, Service Management Specialist
Department: Wealth Personal Banking
In this role you will:
Support Jira and Confluence through our internal Jira Service Desk.
Maintain the operational environments both on-prem (Linux) and AWSImplementing new customisations through customer service requests:
Jira project configurations (Workflows, Fields, Screens, Permissions etc.
Confluence content management (Space creation, data cleaning, user macros etc.)
Review and piloting of new apps from the Atlassian marketplace
General maintenance of the application and ensuring best practises
Implementing Application Upgrades
Maintenance of Linux Servers and Postgres Database
Performance and reliability increases on infrastructure
Provide training where required to users for all our tools
Writing Python, Shell, and Groovy scripts for automation and maintenance
Writing Terraform code and maintaining Ansible for deployment
Creating/Maintaining CI/CD Pipelines for automation
Close Issues within agreed SLAs
Requirements
To be successful in this role, you should meet the following requirements:
Overall 14+ yrs exp . 4-6 years' experience administering & supporting Jira and Confluence

Worked within a customer facing support or engineering function

• Atlassian Certifications
• Scripting knowledge (Groovy, Python, Shell etc.)
• Working Knowledge of relational databases (PostgreSQL, Oracle etc.)
• Working Knowledge of Linux (RedHat)
• A working understanding of Cloud Platforms (ideally AWS)
• Experience working with Jenkins, Ansible and Terraform for Code as Infrastructure
• Be flexible under pressure
• Strong analytical and problem-solving skills, ask 'why', be inquisitive.
• Excellent organisational skills
• Ability to communicate with non-technical people
• Be comfortable following Scrum methodology and working within an agile, multidisciplinary team.

You'll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by - HSBC Software Development India