Job Description

Designation :

Senior Associate Director

Location :

Pune

GCB :

4.2

Area :

Production Support and Service management

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of

Senior Associate Director

Principal responsibilities

Provide full scope of the day-to-day Production Support service including resolution of the live incidents as well as post-resolution problem management activities. Drive major incidents with right progress that fits the requirements for critical services in incident management. Provide timely incident communication to relevant stakeholders Manage infrastructure and operation cost. Create, plan and execute service improvement activities Automate daily manual routine work and identify opportunities for optimization. Work as the owner of production environment, participant in various change deployments and related post implementation verifications, including pre-deployment engagement work closely with various stakeholders located in different regions of the world to realize the team's goals (i.e., efficiency, work-life balance, full fill responsibilities defined for application support, etc.) Work with product vendors to keep track of service level agreements, on-going and pending issues impacting service operations Contribute productively to the team's objectives, supporting and leading activities to achieve shared goals. Manage and lead team

Requirements

10-18 years of experience in IT with 10+ years in production support. Should have solid understanding of production support processes. Experience on

IBMi (AS400 iSeries) programming languages CLLE / RPGLE / DB2 /SQL.

Experience on Core Banking HUB Application

Should have managed lead a large team across multiple regions Certification like ITIL / SAFe / Agile will be added advantage. ITIL certification will be added advantage. Should have strong analytical and problem-solving capabilities. Strong communication, presentation skills and people management skills Experience in monitoring tools like AppDynamics. Good knowledge of Agile (scrum methodologies) and Service Now Experience in CI/CD pipelines and exposure to Arcad and Security control tools like Smart bear Good Knowledge in Capacity Management /Data Resilience and modern Architectures Good Knowledge on Incident/Change/Problem/Service Management process Basic Knowledge on Python and Exposure to any of the Cloud technologies like ( AWS /GCP /Azure) Good Leadership qualities like proving guidance, instructions and lead the group of individuals for achieving key performance objective * Good performance management skills to ensure team are given the resources need to develop, recognition and timely feedback