Job Description

Be responsible for the benefits administration for client s employees located in APAC/EMEA region. Resolves cases and enter benefits data in the system for our client s employees. Collaborates with the client to resolve requests they may have related to a project or an escalated employee issue. Defines the processes to support the service delivery of the International Benefits solution aligned to the global strategy, from a process and client value creation perspective. Provides input in the process design and technology capabilities to ensure optimal process support from a benefits perspective. Contributes to projects utilizing standard project management disciplines. Takes an active part in Process Transition from Client to Alight office. Works daily with other Alight Colleagues, third-party providers, and client contacts to ensure seamless process delivery for our clients employees. Develops reports utilizing various data extraction tools to meet client plan rules and/or resolve issues. Develops benefits system for new client project requests based upon complete plan rules. Problem solves issues by analysing benefits system to determine gaps in functionality as compared to client plan rules to arrive at the true root cause of an issue. Demonstrates quality assurance fundamentals by executing test plans to ensure client plan rules meet systematic specifications. Provides creative solutions to continuously improve and optimize client delivery. Participates and takes lead in system testing during Internal Acceptance Testing and supporting User Acceptance Testing. Takes additional responsibility and leadership in coordinating the colleagues and mentor them. Responsible for Timely Escalation of Production Related Issues with the team. Work closely with Team Leads and clients in maintaining the SLAs. Responsible for Timely Escalation of Production Related Issues. Identifies and suggests ways in which systems and procedures can be improved to enhance the business. Requirements: Excellent proficiency in English language. Graduate from any stream / 3-year diploma. 2 years of experience in BPO/HRO/Benefits Handling. Process implementation experience will be an added advantage. Procedure (SOPs, Work Instructions) writing experience. Extensive analytical and problem-solving skills. Strong attention to details. Great Time management skills. Experience in MS Office applications. High level of self-motivation and proactivity. Spotless record and strong ethos. Keen and willingness to learn. Commitment to achieve deadlines. Willingness to work in rotational & night shifts.

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