Job Description

ROLE SUMMARY
As a member of the Biology Solutions team in the Molecule Synthesis, Distribution and Assay Solutions group in the Research and Development Creation Center, this position will work closely with research scientists to improve scientific productivity by driving effective use of digital tools and technologies and by streamlining and automating the capture, analysis and reporting of research data across the Pfizer enterprise.
The role will provide advanced front-line user support across multiple software platforms, therapeutic areas and research sites, answer complex user inquiries, identify, triage and solve user problems, develop new and improved workflows to organize, format and load data into the appropriate databases, help with testing, deployment and user training for new software releases, and serve as a "super-user" for several scientific systems and applications.
ROLE RESPONSIBILITIES

• Responsible for the design, configuration, enhancement, and delivery of a variety of commercial off-the-shelf (COTS) and custom software solutions
• Analyzes and modifies logic in existing software tools or develops program logic workflows for new applications
• Analyzes requirements, tests and integrates application components
• Follow standards and industry best practices about the implementation and maintenance of software applications
• Coordinates with researchers to integrate new applications into the existing infrastructure
• Configures software solutions to support scientific workflows by studying information needs; conferring with users; studying systems flow, data usage and work processes; and investigating problem areas
• Provides deep application support and training on software tools on a case-by-case basis when needed
• Communicates with Client Partners, R&D scientists, and stakeholders to align digital initiatives
• Typically works on a defined project and may work in a highly efficient ("Agile") development environment.

BASIC QUALIFICATIONS

• Bachelor's degree in Life sciences, Computer Science, Data Science or a related discipline; advanced degree preferred
• Experience working with scientific and laboratory systems and data
• 2-5 years of experience providing customer service / application support
• Ability to collaborate with and influence cross-functional scientific and technical teams
• Ability to navigate through organizational complexity to get the work done
• Excellent interpersonal, written and verbal communication skills

PREFERRED QUALIFICATIONS

• Advanced degree in life sciences, computer science, data science or a related discipline
• Experience with Unix/Linux, Windows, and MacOS
• Experience with relational and non-relational databases for both transactional and decision support applications (normalized transactional databases, data lakes and data warehouses)
• Experience in software development and knowledge of modern programming and scripting languages and development environments
• Proficiency in wrangling, analyzing and visualizing scientific data

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
Occasional travel to various Pfizer WRDM sites
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Information & Business Tech