Job Description

The Opportunity: The key role is to support the business division by submitting invoices in various customer portals and also needs to handle customer queries by working with both internal & external customers on various Billing method set up's & specialized Billing. To be a team player, going extra mile to resolve customer queries.

• Monitor & review/ update on invoices that fall out as exception on host system on Web Billing and Daily Electronic Transmission of Invoices and knows how to handle invoice rejections.
• Ensure the team provides accurate documentation to inter teams explaining the nature of fallout with documentation and recommendation on how to fix it and follow the course of escalation matrix.
• Adherence to reporting schedules and maintaining all necessary process documentation as per the process protocol.
• Review billing reports and identify monthly variances to ensure accurate invoicing. Drive Kaizen initiatives based on results.
• Manages the team effectively on how to Reconcile customers' account, resolve customer billing inquires, and respond to emails in a timely manner.
• Proactively determine solutions for handling unique billing situations when arises.
• Generate MIS report as per the requirement from the management.
• Assist Ad-hoc projects as needed and month end close related to billing.
• Provide support and maintenance to existing management information systems (MIS) and help perform data analysis for generating reports on periodic basis.
• Generate and distribute management reports in accurate and timely manner.
• Participate in cross-functional meetings to resolve recurring process issues.
• Communicate regularly with our customers & internal teams regarding changes to procedures, tools and other items that may impact the activities in scope of Billing Team

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
3rd party non-solicitation policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation

Skills Required