Job Description

The Opportunity: Analysis of receivables disputed and initiation of necessary follow-up actions to get the disputes solved. The key role is to resolve customer disputes over receivables more effectively and streamline customer's accounts receivable processes by providing resolution to the issues and work on customer level projects. The work includes a combination of voice and non-voice follow-up with internal and external teams.

• Engage in root cause analysis and fixing of issues. Guide team to reduce AR ageing and optimize collections based on recurring issues or lag in process.

• Researching and resolving various types of disputes raised by the Accounts Receivable Collections team and/or customer

• Contacting warehouses and vendors for stock check, stock adjustment, return initiation, Proof of delivery, credit release etc as per escalation matrix

• Liaising with internal Avantor teams like Pricing, Sales, CMD, Customer service, AP, B2B, Cash Applications in order to resolve the dispute case and prevent the recurrences of similar errors

• Entering credits and debits in the ESS system as per the nature of the dispute case suggesting to write off unresolvable disputes

• Root cause and trending analysis of disputes, suggesting and implementing corrective and preventive measures

• Respond to stakehodlers on any process related queries and manage 1st level escalations

• Perform quality check on the A/R follows or EOB denial analysis work done by the team before it is sent to the clients.

• Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLA's.

• Tracking and maintaining metrics for a variety of data includes attendance, productivity, etc.

• Develop processes to improve productivity and quality of the team.

• Mentor analysts and senior analysts. Supervise and train junior staff or new trainees and encourage good A/R follow up skills and work ethic.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
3rd party non-solicitation policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation