Job Description

Date Posted: 2024-04-23
Country: India
Location: Block G&H (Tulip), 8th Floor, Embassy Tech Village, Sarjapura Outer Ring Road, Devarabeesanahalli, Bangalore, Karnataka,560103, India.
Job Summary:
Looking for an experienced professional to supervise a team in a new in-house shared service center supporting South Asia and other parts of the world. The supervisor is responsible for managing a team during his/ her shift; ensuring team members deliver performance that meets or exceeds the Service Level Agreement in terms of quality and efficiency; serves as a point of escalation for issues and drives issues to resolution; generates ideas for and participates in process improvement opportunities
Key Roles & Responsibilities

• Exposure on such as Disbursements/Error Codes Management/Helpdesk/Invoice Processing/Vendor Master
• Proficient in JD Edwards and all Microsoft Office applications
• Ability to enter information accurately and efficiently.
• Accurate processing of invoices through compliance, approval verification and quality control review.
• Standardize processes to achieve and exceed stated objectives.
• Ensure the relevant PTP financial controls are operating as designed (SOX compliance).
• Attention to detail is imperative to provide the highest level of quality.
• Easily adjust to new and changing situations and business needs.
• Other duties as assigned

Performance Measures

• Team efficiency metrics
• Team quality metrics
• Team issue resolution time
• Customer satisfaction
• Process improvement identification and implementation

Competencies Required

• Ability to manage a diverse group of skill sets in a delivery center environment
• Strong communication skills (English required)

• Fluent in English
• Oral and reading comprehension
• Writing skills
• Speaking skills
• Ability to portray professionalism and confidence to customers via phone and e-mail
• Strong organizational and time management skills
• Ability to multi-task and handle large volume of work efficiently and accurately
• Be flexible with shifts.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the worlds leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities youll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click .
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at .
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