Job Description

Basic Information

Ref Number
Req_00119697
Last day to apply
31-Jan-2024
Primary Location
NSEZ
Country
India
Job Type
Digital Solutions
Work Style
Hybrid, On Site

Description and Requirements

We are seeking a talented and motivated ServiceNow Functional & Integration Developer to join our team. In this role, you will play a crucial part in enhancing our ServiceNow platform\'s functionality and integrations to streamline business processes and improve overall efficiency.

Key Responsibilities:

• 
  
  Functional Configuration: Configure and customize ServiceNow modules to meet business requirements, including Incident Management, Change Management, and Service Catalog (ITSM).
• 
  Integration Development: Design, develop, and maintain integrations between ServiceNow and other systems using APIs, web services, and scripting languages.
• 
  Requirement Analysis: Collaborate with stakeholders to gather and analyze business requirements for ServiceNow solutions, ensuring alignment with organizational goals.
• 
  Workflow Automation: Develop and optimize workflows, business rules, and scripts to automate manual processes and enhance efficiency within ServiceNow.
• 
  Service Portal Development: Create and maintain user-friendly Service Portals, making it easier for end-users to request services and access information.
• 
  Testing and Quality Assurance: Perform thorough testing of ServiceNow configurations and integrations to ensure system reliability, data accuracy, and adherence to best practices.
• 
  Documentation: Prepare clear and comprehensive documentation of configurations, customizations, and integrations for knowledge sharing and reference.
• 
  Troubleshooting and Support: Provide technical support and resolve issues related to ServiceNow configurations and integrations, ensuring minimal disruption to business operations.
• 
  Stay Current: Stay up-to-date with ServiceNow platform updates, best practices, and industry trends to continuously improve the platform\'s capabilities.

Additional

• 
  Mandatory to have experience in Service Catalog (ITSM).
• 
  4+ years of relevant experience.
• 
  Shift Timings - Day Shift.

EEO Statement


At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world\'s largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.


Equal Opportunity Employer


At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants\xe2\x80\x99 qualifications, merits, competence and performance without regard to any characteristic related to diversity.