Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.



Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.



Global Merchant & Network Services (GMNS), the merchant and bank partner network of American Express, acquires and maintains relationships with merchants and banks, who welcome American Express branded cards. We are dedicated to bringing buyers and sellers together and transforming how American Express is welcomed. GMNS Analytics aims to provide best in class analytics to support key GMNS priorities, support strategic initiatives, optimize investments, accelerate merchant and network activation enhancing the value Amex acceptance brings to merchants and Card Members at scale.

How will you make an impact in this role?

The role is responsible for strategy and analytics to deliver Business Insights for GMNS:


Development, review and/or execution of strategic actionable insights & analytical solutions to drive profitable marketing or servicing actions. Solving complex business problems by ideation, development & ownership of next generation tech solutions and algorithms. Analyze data to derive business insights and create innovative marketing solutions. Innovate and enhance existing solutions using advanced analytics.

Purpose of the Role

Closely partner with Marketing, Product and Client Management organization to build innovative consultative offerings for high impact merchants across industries and deliver diverse strategic projects The incumbent is expected to ensure accurate and relevant representation of data to create a compelling story for the merchants with actionable insights enabling quick and informed decisions. This role requires a solid background in strategy analytics, technology, and exceptional problem-solving skills. Prior experience on Business Insights and strategy is a plus

Job Responsibilities:

Work in a dynamic, fast changing environment, with attention to detail, great communication skills and success driving results through multi-functional collaboration Analyzing data to create insights to advise strategy and tackle business problems Evaluate impact on business of different strategies/initiatives and generate insights and recommendations for further improvement Innovating and evolving processes to drive business results Expand usage of data-backed decisions/products/data science in strategies and identifying opportunities with potential to scale Partner with multiple stakeholders across business units and geographies to drive implementation of new insights and recommendations

Critical Factors to Success:

Solid ability to get results, self-starter. Good interpersonal, written, and verbal communication skills Ability to influence external partners, colleagues and senior leaders with clear thinking, robust analysis, and strong business intuition.

Business Outcome

Create solutions focusing on strategic priorities and driving business Effective use of personalization capabilities to optimize business objectives through bespoke business insights Evaluate new advanced analytics techniques to build on existing solutions

Leadership Outcomes:

Put enterprise thinking first, connect the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders. Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings Demonstrate learning agility, make decisions quickly and with the highest level of integrity

Minimum Qualifications:

0-2 years of relevant experience in analytical domain Ability to derive insights from data, manage multiple projects and drive results in a fast-paced environment Strong collaborator with an ability to build relationships and challenge the status quo Excellent business writing and presentation skills with the ability to communicate effectively with all levels of managements and influence strategy Intellectual curiosity and ability to learn quickly Demonstrate attention to detail and ability to drive results Technical Skills: Familiarity with SAS/ SQL, R, Python, Hive, PySpark and Tableau. Bachelors in Statistics/Mathematics/Economics/ Engineering with relevant experience Preferred: Post Graduation in Statistics/Mathematics/ Economics/Engineering/Management Experience in the merchant business is preferred

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.