Job Description

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India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success.

Position Title: Sr. Analyst- Vendor Service Delivery & Projects Function/Group: Finance
Country: India Location: GBS-Mumbai
Recommended Level: 13 Job Type: Full time
Role Reports to: Manager - Vendor Service Delivery & Projects Geographical Scope of the Role - Location: Global
Percentage of travel required: 5%

Shift time - 1:30 - 10:30 PM

Job Overview
Specialized role focused on managing relationship and service delivery operations of third party partner organization for GBS R2A business. by planning, coordinating, and supervising activities related to the International business The role is designed to be a first point of contact between the country / GIC & CG on workload management. This individual is responsible for design solutions for record to Analyze business cycle (General Accounting, Fixed Assets & Financial planning & Analysis) and ensuring flawless service delivery to be performed by third party partner in consistent and standardized manner. Individual will be responsible for ensuring strong controls, compliance on the R2A processes. He/she should be an expert in R2A area in SAP FICO module and should have sound technical and process knowledge. He/she should have expertise to navigate through organization and multiple service partners to lead, influence and change processes to ensure best in class R2A processes. He / She should have excellent people management skills to manage geographically dispersed teams across centers. He/she should have strong project management skills to lead and implement new transitions/projects.
This role needs a strong adherence to governance procedure to maintain the health of process by expanding the process expertise model across all delivery centers of CG (Krakow, Bangalore Blumenau & Nanhai)
The role will also be responsible for projects delivery involving multiple internal and external constituents and matrix partners as well as mitigating/resolving day to day issues, risks and conflicts elevated by business partners.
The role demands to act as a trusted advisor in partnership with functional business stakeholders to synchronize business activities, identifying service components (People, Process, Practices etc.) to deliver business outcomes and capabilities and identify process improvement ideas to either standardize or bring in best practice approach.
It requires the individual to establish and maintains relationships with all Country, GIC & CG stakeholders by demonstrating reliability, cooperativeness, honesty, and an unbiased approach to analysis work.
The role is expected to play a pivotal interface between GIC and CG on SLA management, process escalation resolution and strengthening of partnership between CG & GIC.

Job Responsibilities
25 %

of Time Manage Financial Statements
- Meet financial objectives by forecasting requirements
- Prepare annual budget
- Schedule expenditures and analyze variances
35%
of Time In-Process Service Management
- End to end service delivery management by being an Expert on the R2A processes & systems
- Design, develop, change and implement process design
- Review and recommend in-process Vital, Essential, Desirable metrics.
- Ensure service levels are met per agreement.
- Conduct Operational Performance Reviews with GIC & CG Leadership to evaluate process efficacy
- Act as first point of contact to understand country concerns around process practices - errors, training gaps, process changes etc.
- Develop advance reporting and analytics to provide proactive insights to Business.
- Liaison with CG Leadership on timely and institutional fixation for escalations
30%
of Time Process Expertize Model Advancement
- Own deployment of Process Expertize Model across all delivery centers
- Escalation Management: Ownership of timely and appropriate closure of all escalation received from country stakeholders
- Recommend appropriate deviations to Global design as and when required
- CG Query Analysis and SPOC for all the queries/ escalation raised by CG
- Knowledge Management
- Monitor centralized document repository for SOPs, JTA, Controls with change control
- Ensure adequate Process Versatility & cross training levels are maintained
- Conduct quarterly documentation audits
- Operational Risk Review
- Review BIA documentation - update, test, change control
- Ensure documentation and practices are in place for any SOX, GIA or Compliance review
- Extend support to internal and external auditors.
25%
of Time Process Control & Governance
- Ensure all control protocols and defined guidelines are implemented and followed
- Ensure processes operate within the Group's SOX program and Standard Policy and Procedure
- Monitor all SAP approvals, SOD Mitigation Controls, Role clean-up etc.
- Closely work with GQR team to implement robust risk mitigation practices
10%
of Time Projects & CI
- Educate and institutionalize CI tool implementation & practices within process
- Participate & identify in projects / opportunities from a SME standpoint to execute & bring about process efficiency & cost leadership
- Actively participate in team or site events/initiatives

Desired Profile

Education

Minimum Degree Requirements: Bachelors
Preferred Degree Requirements: Masters
Preferred Major Area of Study: Accounting and Finance
Required Professional Certifications: SAP
Preferred Professional Certifications: Risk Management

Experience

Minimum years of related experience required: 6-8 years in Record to Analyze (GL, FA & FPnA)
Preferred years of related experience: 8-10 years in Finance & Accounts

Specific Job Experience or Skills Needed
Example:
-Demonstrated inventory management, customer service, and production forecasting skills
-Can prioritize and complete multiple tasks on tight deadlines
- Possesses end-to-end Record to Analyze knowledge
- Should have experience in project Management
- Should have worked in US / International processes
- Excellent verbal and written communication skills
- Strong interpersonal & influencing skills
- Advance Excel knowledge
- Ability to work in a fast paced environment
- Ability to question, recommend, influence and lead process changes to enhance efficiency and effectiveness for the team and stakeholders through the team
- Possess strong problem solving, negotiating, and decision making skills
- Be able to analyze and interpret financial information
- Be able to handle multiple and conflicting priorities
Competencies/Behaviors required for job

-Energizes and develops people
-Anticipates market trends that will impact competitive advantage
- Effective Communication - Clearly articulates views in written and verbal discussions. Excellent English skills are a must. Express information to individuals or groups considering the audience and the nature of information; speak clearly & confidently; organize information in logical manner; speak using common English conventions including proper grammar, tone & pace; effectively use eye contact & nonverbal communication
- Problem Solving / Analytical skills - Ability to collect and analyze data quickly and efficiently. Can identify issues and provide ideas/solutions for resolution.
- Creative Thinking/Leads change - Ability and confidence to identify and recommend creative solutions. Identifies both opportunities and needs for change. Adapts quickly and responds effectively to change. Identifies issues or problems and provides a respective solution. Explores and shares innovative best practices with others. Challenge status quo
- Ability to deliver outstanding results - Completes tasks, activities and projects in a timely and effective manner. Communicates progress on projects with others to ensure overall alignment. Provides ideas and input to help team achieve greater result. May lead a defined portion of a project. Assumes personal initiative and accountability for results, performance and behaviors. Builds foundational skills and expertise in key systems and tools critical for success on the job (i.e. SAP, BW, advanced excel reporting and analysis, etc.)
- Interpersonal Skills - Relate well to stakeholders, colleagues & team members. Maintain a positive, supportive & appreciative attitude. Actively listen to others & demonstrate an understanding of their point of view.
COMPANY OVERVIEW

We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best -- bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what's next.