Job Description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Pay Band: 5 Country/Location: (Advant IT Park) Noida, India Department: GSS English & Exams (IELTS Operations) Contract Type: Fixed term contract until 31 March 2027 Closing Date: Tuesday 15 July 2025 - 23:59 Singapore Time (GMT +8) Role Purpose & Accountabilities: We are seeking a dedicated professional to join our team in a role focused on understanding the information needs of our operations and delivery teams. This position involves developing and maintaining reports and systems to ensure accurate and timely fulfillment of these needs. You will work in shifts and may occasionally travel or extend hours during training drives, with a requirement to work from the office five days a week. Key responsibilities include short- and long-term workload forecasting, scheduling, and real-time resource management, while ensuring delivery of key performance metrics. The role also involves supporting IELTS Operations reporting requirements, aligning reports with business strategy, and identifying new reporting needs. You will ensure compliance with information security policies and ISO 27001 standards, manage access levels, and provide security awareness training to the team. Qualifications Graduate degree Microsoft Excel Certification (Intermediate level) VBA Certification (Intermediate) Power APP Power Automate .NET (Basic) Advance Excel certification (desirable) Role specific skills, knowledge and experience: Advanced MS Office skills Good communication skills Expert in reporting & analytics with relevant exp. In a reporting/analytics role. Strong understanding of MIS principles, reporting standards, and performance metrics. Proactive approach with a focus on problem analysis & resolution. Ability to plan well and prioritise work Expert in MS Excel Expert in VBA Knowledge of workflow automation, macro development, or process improvement techniques. Expertise in reporting and dashboard tools like Power BI, Tableau, Excel (advanced), or similar BI tools. Power App, Power Automate. Meet English language proficiency at a minimum level of IELTS band 7 or equivalent internationally recognised qualification Demonstrable experience of reacting positively to change Experience in a KPO industry in a secured environment 2-5 years in MIS, data analysis, or automation roles. MIS reporting and automation projects. Benefits 21 days of Annual Leave per calendar year, subject to policy 14 days of Public Holidays per calendar year Group Mediclaim policy Group term life insurance policy Group accident insurance policy Gratuity, subject to prevailing country laws Free library membership Professional development - Ongoing learning and career growth opportunities to support your development. Further Information Right to work: As we cannot sponsor work passes, applicants must already have the right to live and work in India. Workplace type: 100% onsite work from Noida office Work Schedule: The position holder would be required to work in shifts. The role requires working from the office on all five days of the week. May require travel occasionally, work extended hours during training drives A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org