Job Description

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Essential Duties and Responsibilities:

• As a Subject matter expert provide direct technical support as needed in the planning, coordination, installation, implementation and testing of releases, upgrades, or changes to CICS and related ISV products.
• Capable of Upgrading/Installing and Migrating CICS Transaction servers
• Capable of Upgrading /Installing and supporting IBM & ISV related Products for Eg : Compuware Abend/aid , ASG TMON/CICS. Omegamon for CICS, BMC Mainview, Xpediter/CICS, CA ACF2/CICS, CA Intertest, CA Symdump.
• Primary on call support for CICS and associated ISV products for eg : Compuware Abend/aid , ASG TMON/CICS. Omegamon for CICS, BMC Mainview, Compuware Xpediter/CICS, CA ACF2/CICS, CA Intertest, CA Symdump.
• Diagnose CICS system and related product issues and follow up with root cause analysis
• Participate in Disaster Recovery planning and tests as scheduled
• Knowledge about the CICS functionality and architecture

Required Skills:

• Engineer with 5 Plus years' experience systems programming experience
• Basic Knowledge on the following technologies: z/OS, Unix System Services, SMP/E, REXX, Java, VSAM, Third party products
• Experience in CICS transaction server, related ISV products.

Additional Requirements

• Minimum of a bachelor's degree in a IT related field or equivalent work experience
• Process driven management of technical operations and support.
• Excellent verbal and written communication skills.
• The ability to work independently as well as part of a team.
• Excellent troubleshooting and customer service skills.
• The ability to follow a project through to completion, and/or to work as part of a larger team to complete the components of a complex project.
• Participate in on-call rotation with the engineering teams.

Other Preferred Qualifications

• Banking or financial services industry experience.
• Knowledge of Assembler, COBOL, CICS, and Db2

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