Job Description

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We are seeking a highly skilled and experienced SAP GTS Support Consultant to join our team. The ideal candidate will have extensive experience in managing and supporting the SAP GTS module, including configuration, troubleshooting, and providing end-user support. As an SAP GTS Support Consultant, you will play a crucial role in ensuring the smooth operation of global trade and customs processes within the SAP environment.
Key Responsibilities:
Support and Maintenance:

• Provide day-to-day support for the SAP GTS system, including troubleshooting issues, analysing problems, and implementing solutions.
• Monitor system performance and ensure that SAP GTS processes run smoothly without any disruptions.
• Assist with the creation of incident tickets and track the resolution of issues in a timely manner.
• Work with SAP Basis and other teams to perform necessary system configurations, updates, and patches.

Configuration and Customization:

• Configure and customize SAP GTS to meet business requirements, including import/export management, customs handling, and compliance management.
• Perform system upgrades, data migrations, and integration activities related to SAP GTS.
• Collaborate with functional and technical teams to enhance the SAP GTS solution for better user experience and operational efficiency.

End-User Training and Support:

• Provide end-user support, addressing functional and technical queries related to SAP GTS.
• Conduct training sessions for new users, ensuring they are well-versed in using the SAP GTS system for compliance, logistics, and customs procedures.
• Prepare user manuals, documentation, and best practices guides for SAP GTS users.

System Optimization:

• Identify and recommend improvements to the SAP GTS configuration and workflow to enhance the effectiveness of trade, logistics, and customs operations.
• Assist in automating processes and improving system efficiency through optimization techniques and best practices.

Collaboration:

• Work closely with business teams (e.g., logistics, customs, compliance, and IT) to ensure that the SAP GTS system aligns with the company's global trade and compliance goals.
• Collaborate with external vendors or third-party service providers when necessary to resolve complex issues.

Troubleshooting and Incident Management:

• Analyze and resolve issues within the SAP GTS module, including data discrepancies, system errors, and functionality-related problems.
• Provide root cause analysis and work on preventive actions to avoid recurrence of issues.

Documentation and Reporting:

• Maintain documentation for all system configurations, process flows, and issue resolutions.
• Generate periodic reports to track system health, issues, and performance metrics.

Required Qualifications:

• Education: Bachelor's degree in Information Technology, Business Administration, or a related field.
• Experience: Minimum of 3-5 years of experience in SAP GTS, with a strong understanding of global trade, customs compliance, and logistics processes.
• Technical Skills:

• Hands-on experience in configuring and supporting the SAP GTS module.
• Knowledge of key SAP GTS functionalities such as import/export management, customs handling, compliance, and trade documents.
• Familiarity with integration of SAP GTS with other SAP modules (e.g., SAP MM, SAP SD, SAP WM) and external systems.
• Strong understanding of regulatory and compliance requirements in global trade.
• Experience with SAP Fiori is a plus.
• Problem-Solving: Strong analytical and troubleshooting skills to quickly resolve issues and provide solutions.
• Communication Skills: Excellent verbal and written communication skills to interact with business users and technical teams.

Desired Skills:

• Project Management: Ability to manage and prioritize multiple tasks, ensuring timely resolution of issues.
• Continuous Improvement: A mindset focused on optimizing processes and system performance.
• Collaboration: Experience working in cross-functional teams, particularly with global trade, logistics, and IT departments.

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