Job Description

:

Key Responsibilities:

Process and validate

incoming and outgoing payment transactions, including high-value and cross-border payments, using

MX (ISO 20022)

formats.

Monitor and manage

payment queues in real time to ensure timely processing and settlement.

Investigate and resolve

payment issues and exceptions including failed, delayed, or duplicate transactions. Act as the

first point of contact

for internal teams and external counterparties on payment discrepancies and inquiries. Interpret and process messages such as

pacs.008, pacs.004, camt.056, camt.029

, etc. Reconcile payment entries and ensure completeness and accuracy of postings in the ledger. Work closely with

banks, SWIFT networks, and clearing systems

to trace and resolve transaction issues. Escalate complex issues to the appropriate teams and ensure timely closure of open items. Maintain

documentation and audit trails

for all processed and investigated payments. Stay updated on global payments regulations (e.g., SEPA, CHAPS, TARGET2) and industry developments related to ISO 20022.

Required Skills & Experience:

3-6 years of experience in

payment operations

or

transaction investigation

, preferably in a bank or financial services environment. Strong knowledge of

SWIFT and ISO 20022 MX message formats

. Experience with

payment lifecycle management

, including initiation, clearing, settlement, and reconciliation. Proficient in tools/systems such as SWIFT Alliance, TLM, Oracle/ERP systems, or payment hubs. Familiarity with

AML and sanctions screening

related to payment messages is a plus. Strong analytical and problem-solving skills. Excellent written and verbal communication for dealing with counterparties and internal stakeholders. Ability to work under pressure in a high-volume environment with tight deadlines.

Preferred Qualifications:

Bachelor's degree in Finance, Commerce, Accounting, or related field. Industry certifications in

Payments

or

SWIFT/ISO 20022

(e.g., Certified Payments Professional) are an advantage.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.


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