Job Description

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.


Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.


Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.


Join us at the intersection of saving and sustaining lives--where your purpose accelerates our mission.

Summary:

The Sr. Learning Analyst is responsible for managing and addressing all complex courses management questions. They will receive escalations from the Learning Analysts and will be responsible for completing complex tasks as well as reaching out to relevant parties for successful resolution. Sr. Learning Analysts will be responsible for reaching out to eLMS or the COE as needed and communicating responses to all relevant stakeholders.

Essential Duties and Responsibilities:

Knowledgeable in conducting all LMS activities including those for the Analyst but also: + Managing learners, learner groups, etc.
+ Building catalogs, curriculums, and courses
+ Testing learning content
+ Assigning employee learning requirements
+ Managing registrations, changes, cancelations, and wait lists
+ Tracking attendance and completions
+ Assigning learner and instructor credit
+ Ensuring appropriate records management
Escalations to eLMS and COE as necessary Creating custom reports on an as needed basis and confirming requesters access to certain data points Liaise with LMS team on e-learning course availability, linking and login, and troubleshooting Identify potential process improvement opportunities. Implement use of process analysis and documentation methods, tools, and standards Management of all aspects of smaller-scale improvement projects from project planning to monitoring of metrics. Follow continuous improvement methods to drive operational excellence - Define, Measure, Analyze, Improve, Control Extract and analyze data to ensure accuracy of information and reporting Support testing of new/updated applications, systems, and technologies.

Qualifications:

Customer Service:

Knowledge of customer service processes and issue resolution

Oral and Written

Communications:

Ability to express oneself to provide information to others effectively and in a succinct manner

Managing Competing Priorities-

Experience and ability to balance multiple competing request and priorities. Solid project planning & management skills

Data Analytics -

strong analytical, problem solving and process skills and the ability to apply these skills on daily tasks and projects. Ss

Process Management & Orientation -

probe business process development, implementation, and improvement skills. Consultative and Collaborative Style.

Technology orientation

Education and/or Experience:

Undergraduate Degree required or country equivalent. Must have at least 3 - 5 years of experience. Exposure to learning technology or processes a plus. Understanding of Learning Operation and applicable policies & procedures on a global basis. Project Management and consulting experience. Strong Communication Skills.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

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