Job Description

A career at our company is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the wo

A career at our company is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe. PURPOSE OF THE POSITION The purpose of this position is to provide support to both internal and external customers, providing them a professional, accurate and efficient response that will help them to achieve their requirements and to build a good rapport with customers for the growth of the organization. ESSENTIAL JOB FUNCTIONS Entering all email, phone and fax orders accurately of various countries as per agreed timelines Enter the orders and quotes accurately on SAP as per the rules set up by different countries Should have basic understanding of business knowledge Order to Cash cycle Ensure expected order entry productivity and accuracy is maintained consistently Identify and follow up customer specific requirements Any other additional tasks depending on the specific country or organization as requested by your Team Lead / Supervisor Maintain & update process related documents in timely manner Should be able to handle all process related queries Proper response on email queries received from the customers or internal team Maintain a positive and flexible attitude Learning additional activities in the team and delivering the results effectively. Involving in stakeholder biweekly calls, will be handling this single handedly. Conduct audits and identify gaps in the process. BASIC QUALIFICATIONS Education: Graduation in any disciplinary Experience: Requires minimum of 3-4 years' work experience in a similar position DESIRABLE SKILLS Good knowledge in written and spoken English. Moreover, should have capability to work with team from different geographies and people from diverse backgrounds Intermediate work experience in MS-Office, Excel, Word, Email & Internet Decent knowledge in Excel to use proper formulas and basic idea of PowerPoint for creating reports and presentation Should have good keyboard skills. Basic understandings of Microsoft Office tools (Outlook, Excel, Word, PPT) Should have good knowledge in SAP / Oracle and all transactions which used for downloading the reports. The ability to perform multiple tasks simultaneously while prioritizing the changing demands demonstrate high sense of urgency TECHNICAL SKILLS / COMPETENCIES SAP / Oracle user knowledge - Basic Proficiency expected Some Basics of SAP (Quote and Order Management). Navigating different transaction and screens Ability to perform right search as per requirement Should be able to enter data in the system with all the required parameters, under supervision from experts. Understanding different T-Codes and its impact on the results Microsoft Office- Basic Proficiency expected Computer operating knowledge. Familiar with interne google mail and Lotus notes Knowledge of MS Word, MS Excess and Power point. Key Board Skills- Basic Proficiency expected Basic knowledge in operating keyboard Should have good keyboard skills. Should have excellent skills in operating keyboard and should be aware of all the keyboard shortcuts to achieve maximum throughput Communication Skills (Written/Spoken English)- Basic Proficiency expected Good knowledge in written and spoken English What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology. We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!