Job Description

Role:

Senior Advisor Customer Service

Industry:

Telecoms, Managed IT, Security

Market Place:

United Kingdom.

Market Segment:

Business to Consumer, United Kingdom

Nature

: Inbound client service calls, live chats & client emails, customer happiness & customer success, resolve tickets, meet SLAs, performance under stringent audit conditions, subject matter expert

Shift Timings : Monday to Friday 1:15pm to 10:30pm | Alt Saturdays till 6:30pm

Home Drop provided.

Role Description:

Pertaining to this role, you'd be a great fit, if you have been actively delivering customer service activities specifically within a local UK Telecoms related operation or have been in a senior role but now looking to change into a role where you will have some serious high-level opportunities to fast learn technology & take on some very happy & some sad client tickets to win them to a success despite all odds.

You must have minimum 36 months' experience in a high-octane aftercare environment, & a true passion for meeting SLAs & customer happiness, troubleshooting queries in billing & technical faults

, achieving true customer success & achieving very targeted ticketing & SLA KPIs during consistent weekly audits. Working with all stakeholders in ensuring the success of open tickets, regular follow ups via calls, text & emails will be some of the every-day tasks you will be expected to deliver with visual KPIs evaluated each month. We expect this role to deliver massive success for our clients in its true sense after an employee has gone past the initial learning curve of 2_Months, wherein you will be tasked to demonstrate a real change management & visible progress over a period after the initial training program of 1-2 months is complete. This role will be given company funded training, all requisite tools, a start of the art helpdesk CRM designed on hundreds of thousands of pounds of company investment & some detailed exposure to UK technology marketplace products & services.

Role Pre-requisites: -

1. Minimum 36months' experience in any local UK Telecoms related customer service or aftercare operation.

2. Be able to demonstrate impeccable English & communication skills

3. Plenty of personality & a real passion for closing tickets & creating customer happiness

4. Loads of patience in crunch situations, willingness to fight extra mile for a customer.

5. Must take up role only if willing to be committed for the long term

6.Company will engage yourself, at its own cost, into some prolific training programs with UK_Telecoms, Managed IT, Security domains to ensure you are on the top of your game & exposed to some of the finest sales learning & knowledge within the 1st 3 months of your formal training completion date.

Job Type: Full-time

Pay: ?25,000.00 - ?40,000.00 per month

Benefits:

Commuter assistance Food provided Health insurance Paid sick time Paid time off Provident Fund
Schedule:

UK shift
Experience:

customer service in international telecom process: 2 years (Required)
Work Location: In person

Expected Start Date: 04/08/2025