Job Description

Company Name: VARITE India Private Limited
About The Client:
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job:

• The Sr. Administrator in Support & Operations is essential for delivering advanced technical support and ensuring the seamless functioning of systems through effective troubleshooting and root cause analysis.
• This role is pivotal in enhancing customer satisfaction by resolving complex issues efficiently and implementing strategic solutions.

Essential Job Functions:

• Adhere To Quality Standards, Regulatory Requirements, And Company Policies By Implementing Best Practices In Saviynt Pam And Java Development To Ensure Compliance And Operational Excellence.
• Provide Advanced Technical Support For Complex Incidents Escalated By Analysts By Utilizing Saviynt Pam For Privileged Access Management And Performing Root Cause Analysis To Resolve Technical And Security Issues Effectively.
• Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Conducting Training Sessions For New Team Members, And Coaching Analysts In Java Development And Security Protocols.
• Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Teams And Utilizing Java Development Skills To Implement Solutions That Enhance Security Posture And Operational Efficiency.
• Ensure A Positive Customer Experience And High Csat Ratings Through First Call Resolution By Leveraging Saviynt Pam For Efficient Incident Handling And Minimizing Rejected Resolutions And Reopened Cases.

Qualifications

• 6 years exp Required
• Proficient In Saviynt Pam For Privileged Access Management And Security Protocols.
• Strong Understanding Of Java Development With The Ability To Troubleshoot And Resolve Issues.
• Solid Knowledge Of Incident Management Processes And Root Cause Analysis Techniques.
• Experience In Knowledge Management And Training Methodologies.

Certification

• Relevant Certifications In Saviynt Pam And Java Development Are Optional But Beneficial.

Skill (Primary):

• Information Security-Identity and Access Management-Privileged Account Management Operations

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral: 0-2 years INR 5,000
2-6 years INR 7,500
6+ years INR 10,000
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

Skills Required