Job Description

Job Title:

Senior Admin Officer - Guest Management & Hospitality

Location:

Bija, Doraha

Experience:

10+ Years

Qualification:

Graduation

Department:

Administration

Preferred Background:

Retired personnel from the Indian Armed Forces (Army, Navy, Air Force) Experience in managing protocol, guest handling, hospitality, and discipline

Key Responsibilities:

Guest Reception & Protocol Management

Coordinate reception and hospitality for all domestic and international guests. Ensure smooth arrival/departure logistics including transportation and accommodation. Maintain a high standard of courtesy, discipline, and decorum while dealing with guests. Oversee arrangements for company events, client visits, and VIP meetings.

Facility & Hospitality Oversight

Supervise housekeeping, catering, and facility arrangements related to guest comfort. Maintain cleanliness and readiness of guest lounges, meeting rooms, and visitor areas. Ensure adequate stock and presentation of refreshments, gifts, and welcome kits.

Logistics Coordination

Arrange pick-up/drop-off services, guest escorts, and itinerary planning. Liaise with security and gate entry teams to ensure seamless guest access.

Internal Coordination

Work with Admin, HR, and Security teams for smooth execution of guest protocols. Brief internal staff regarding guest schedules, roles, and responsibilities.

Discipline & Presentation

Implement a disciplined, punctual, and protocol-driven approach to all hospitality services. Train support staff (drivers, receptionists, pantry staff) for standard guest handling etiquette.

Reporting & Documentation

Maintain records of guest visits, feedback, expenses, and hospitality reports. Prepare and submit timely reports on VIP visits and event summaries.

Skills Required:

Excellent interpersonal and communication skills Strong sense of discipline, decorum, and responsibility Leadership qualities and ability to manage cross-functional teams Well-versed in hospitality standards and protocol arrangements Proficient in basic MS Office tools for reporting and documentation

Educational Qualification:

Graduate in any discipline (Preferred) Additional certifications in hospitality management (optional)

Experience:

Minimum 10-15 years of service in the Armed Forces Experience in administrative or protocol roles preferred post-retirement
Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Schedule:

Day shift
Work Location: In person