Job Description

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The Quality Process Professional establishes and runs the quality process. They have various responsibilities which include architecting, defining and maintaining Quality Management Systems to enable standard way of working, developing and managing process assets (methods, PoVs best practices, enablers) to facilitate delivery and acting as SMEs in areas such as Agile, Service Management, Six Sigma etc. They are responsible for creating and maintaining process metrics baselines and prediction models (account/BU level) to support data driven delivery execution and governance and support creation of estimation models. They will plan and drive external quality certification initiatives to provide confidence to internal and external stakeholders on the robustness of QMS and plan and conduct Quality Audits to monitor compliance, provide early alerts, identify best practices and improvement opportunities. The Quality Process Professional will also develop and conduct Quality trainings to enhance awareness and skills and enable the sales function by creating assets highlighting Capgemini's processes, process assets and platforms. They can also be called upon to assist with solutioning as Subject Matter Experts.

- Grade Specific

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Quality Process ConsultantSupport process definition and maintenance, process assets development, process metrics baselines and prediction models, quality certifications, quality trainings and audits