Job Description

Job SummaryManage and grow the relationship of existing customers and co-ordinate with various units such as Trade Services, Payments, GBS for various transactions processing and to address all the queries relating of L/C, Remittances, Bank Guarantee, Export Credits etc. Manage and grow the relationship of existing customers and co-ordinate with various units such as Trade Services, Payments, GBS for various transactions processing and to address all the queries relating of L/C, Remittances, Bank Guarantee, Export Credits etc.Key ResponsibilitiesTo assist Relationship Managers Team in implementing changes to Internal Standards and Procedures in line with development in the business.
To ensure strict compliance of Internal procedures in line with the standards laid down as per the Policy
To monitor the day to day processing/delivery of all Trade Services/ cash products
To ensure compliance of all Internal Procedures, Operational Controls and Regulatory Requirements.
To provide Trade related Services to Customers as per standards set out in the Quality
Manual/system and to meet turnaround times as per the Service Level Agreement.
To ensure speedy resolution of customer queries and complaints, in accordance with laid down procedures and quality standards.
Compliance of all the policies and procedures issued in relation to Money Laundering Prevention & KYC Norms.
To help customers with their complaints and problems
Any suspicious transaction must immediately be reported to the supervising officer.
Ensure Control on Static Data Transactions
To assist RMs in completing KYC reviews of the clientsSkills and ExperienceCommunication SkillsM365 Co-pilotQualificationsGraduateAbout Standard CharteredWe're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offerIn line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

27496

Standard Chartered