Job Description

Job Summary

The SPE-Policy Servicing role requires a professional with 2 to 6 years of experience to manage and enhance policy servicing operations. The candidate will utilize their proficiency in English and MS Office to ensure efficient policy management. Experience in Property & Casualty Insurance is advantageous. This is a night shift work-from-office role with no travel required.

Responsibilities

Manage policy servicing operations to ensure timely and accurate processing of insurance policies. Coordinate with internal teams to streamline policy updates and modifications. Utilize MS Office tools to maintain and organize policy documentation efficiently. Communicate effectively with clients and stakeholders to address policy-related inquiries. Analyze policy data to identify trends and areas for improvement in servicing processes. Implement best practices to enhance the efficiency and accuracy of policy servicing. Provide support to the team in resolving complex policy servicing issues. Ensure compliance with industry regulations and company policies in all servicing activities. Collaborate with the Property & Casualty Insurance team to leverage domain expertise. Monitor and report on policy servicing performance metrics to management. Develop and deliver training sessions to improve team proficiency in policy servicing. Contribute to the development of new policy servicing strategies to enhance customer satisfaction. Maintain a high level of customer service to build and sustain client relationships.

Qualifications

Demonstrate proficiency in English communication to interact effectively with clients and team members. Exhibit strong skills in MS Office for efficient policy documentation and reporting. Possess experience in Property & Casualty Insurance to provide domain-specific insights. Show ability to work independently during night shifts in a work-from-office setting. Display strong analytical skills to assess and improve policy servicing processes. Have a customer-centric approach to ensure high levels of client satisfaction. Demonstrate attention to detail to ensure accuracy in policy servicing tasks.

Certifications Required

Certification in MS Office or Insurance-related certification preferred.