Job Description

Job Summary

Voice Ability to identify and understand various terminologies used in US Need to understand terminologies used in the US Eg Pool Cess Pool vs Swimming Pool Shingles gator crossing half bath patios


Knowledge on generating analyzing reports perform research on Error reports Generated by applications


Perform data research and analysis


Process the work in workflow tools as available


Provide process improvement ideas on productivity accuracy turnaround time

Responsibilities

Potential seed resources for staffing new engagements


Assist Process executive to come up the learning curve by providing side by side assistance whenever required


In the absence of the Process Specialist Team Lead perform the following tasks when assigned


iHandle escalation calls


iiManage and report service levels as per the reporting cycle


iiiManage break schedule for the team


ivCommunicate and manage transport delays


Display aspiration for career path


7 BPS Horizontals Service Delivery Track


IVDegree of IndependenceSupervision required


Performs assigned duties according to specific procedures


Capture new scenarios in the process and refer the same to the Supervisor for approval


Complex problems proceduresprocesses are referred to the respective SOP supervisor Work product is reviewed closely for accuracy


VTeam Management Responsibilities


NA


VIQualification


Education Graduate


Minimum Experience required 1 to 3 year experience in BPO Transaction Data Processing background Data Warehousing


VIIAdditional Info


While performing the essential functions of this job the associate is required to remain in a stationary position standing or seated use a computer keyboard and view data on a computer screen for up to 95 of their work hours or shift


Flexibility to work in late evening shift as per the client requisite This requirement is for Voice