Job Description

Job Summary

Join our dynamic team as a Specialist in Insurance Claims where you will leverage your expertise in customer service and domain knowledge to enhance our claims processing. With a hybrid work model and rotational shifts you will play a crucial role in ensuring efficient and effective claims management contributing to our mission of providing exceptional service in the Property & Casualty Insurance sector.

Responsibilities

Manage and process insurance claims efficiently to ensure timely resolution and customer satisfaction. Collaborate with cross-functional teams to gather necessary information for accurate claims assessment. Utilize domain knowledge to identify potential issues and recommend solutions to improve claims processing. Communicate effectively with customers to provide updates and resolve any concerns related to their claims. Analyze claims data to identify trends and provide insights for process improvement. Ensure compliance with industry regulations and company policies during claims handling. Support the development and implementation of new claims processing procedures and systems. Participate in training sessions to stay updated on industry trends and best practices. Provide feedback to management on customer experiences and suggest enhancements to service delivery. Assist in the preparation of reports and documentation related to claims activities. Maintain accurate records of all claims processed and ensure data integrity. Contribute to team meetings and discussions to share knowledge and improve team performance. Adapt to rotational shifts and hybrid work model to meet business needs and ensure continuous service delivery.

Qualifications

Possess strong customer service skills with a focus on delivering exceptional service. Demonstrate domain knowledge in insurance particularly in Property & Casualty Insurance is a plus. Exhibit excellent communication skills to interact effectively with customers and team members. Show proficiency in analyzing data and identifying trends for process improvement. Have a keen eye for detail to ensure accuracy in claims processing. Be adaptable to rotational shifts and a hybrid work environment.

Certifications Required

Certified Insurance Service Representative (CISR) or equivalent certification in insurance claims.