Job Description

Job Summary

The SPE-Ins Claims role requires a professional with 2 to 5 years of experience in customer service within the insurance domain. The candidate will work in a hybrid model with rotational shifts focusing on claims processing and customer interactions. Expertise in property and casualty insurance is preferred ensuring efficient service delivery and client satisfaction.

Responsibilities

Manage and process insurance claims efficiently to ensure timely resolution and customer satisfaction. Collaborate with cross-functional teams to gather necessary information for claim assessments. Analyze claim data to identify trends and improve service delivery. Provide exceptional customer service by addressing inquiries and resolving issues promptly. Utilize domain knowledge in property and casualty insurance to enhance claim processing accuracy. Implement best practices in claims management to optimize workflow and reduce processing time. Develop and maintain strong relationships with clients to foster trust and loyalty. Ensure compliance with industry regulations and company policies during claims processing. Monitor and report on claim status and outcomes to stakeholders regularly. Participate in training sessions to stay updated on industry trends and technologies. Support team members in achieving collective goals and improving overall performance. Adapt to rotational shifts and hybrid work model to meet business needs effectively. Contribute to the companys purpose by delivering high-quality service that impacts society positively.

Qualifications

Possess strong customer service skills with a focus on insurance domain expertise. Demonstrate proficiency in property and casualty insurance processes. Exhibit excellent communication and interpersonal skills for client interactions. Show ability to work in a hybrid model with rotational shifts. Display analytical skills for assessing claim data and improving service delivery. Have experience in managing and processing insurance claims efficiently. Maintain knowledge of industry regulations and compliance requirements.

Certifications Required

Certified Insurance Service Representative (CISR) or equivalent certification in insurance claims.