Job Description

Job Summary

Join our dynamic team as a Specialist in Insurance Claims where you will leverage your expertise in MS Office and MS Excel to enhance our contact center operations. With a focus on efficiency and accuracy you will play a crucial role in processing claims and providing exceptional service to our clients. This night shift office-based role offers an opportunity to make a significant impact on our customer satisfaction and operational success.

Responsibilities

Process insurance claims efficiently and accurately to ensure timely resolution and client satisfaction. Utilize MS Office and MS Excel to manage and analyze claim data effectively. Collaborate with team members in the contact center to address client inquiries and provide solutions. Maintain detailed records of claims and interactions to support seamless operations. Communicate clearly and professionally with clients to gather necessary information and provide updates. Identify opportunities for process improvements and contribute to enhancing operational efficiency. Ensure compliance with company policies and industry regulations in all claim processing activities. Provide feedback and insights to management to support strategic decision-making. Assist in training new team members by sharing knowledge and best practices. Monitor claim trends and report findings to help improve service delivery. Engage in continuous learning to stay updated with industry developments and company offerings. Support the team in achieving performance targets and maintaining high service standards. Contribute to a positive work environment by fostering teamwork and collaboration.

Qualifications

Demonstrate proficiency in MS Office and MS Excel to handle data and documentation effectively. Exhibit strong communication skills in English both written and spoken to interact with clients and team members. Possess experience in a contact center environment enhancing customer service and operational skills. Show a keen attention to detail and accuracy in processing claims and maintaining records. Display the ability to work independently and as part of a team in a fast-paced environment. * Have a good understanding of contact center operations and customer service principles.