Job Description

Job Summary

The SPE-CX-Multi Channel Helpdesk role is designed for professionals with 3 to 5 years of experience in the Hi-Tech domain. This position requires excellent English speaking skills and involves providing top-notch customer support through various channels. The role is hybrid allowing for a mix of remote and on-site work and operates during day shifts. No travel is required.

Responsibilities

Provide exceptional customer support through multiple communication channels ensuring timely and effective resolution of inquiries and issues. Collaborate with team members to enhance service delivery and improve customer satisfaction. Utilize technical expertise in the Hi-Tech domain to troubleshoot and resolve complex customer problems. Maintain accurate records of customer interactions and transactions ensuring data integrity and confidentiality. Develop and implement strategies to improve helpdesk processes and efficiency. Monitor and analyze customer feedback to identify areas for service improvement. Assist in the creation and maintenance of helpdesk documentation and knowledge base articles. Participate in training sessions to stay updated on the latest industry trends and technologies. Communicate effectively with customers providing clear and concise information and instructions. Ensure compliance with company policies and procedures in all customer interactions. Support continuous improvement initiatives by providing feedback and suggestions. Work collaboratively with cross-functional teams to address customer needs and enhance service offerings. Contribute to the companys mission by delivering high-quality support that positively impacts customer experience. Qualifications Demonstrate proficiency in English speaking and communication skills. Possess a strong understanding of the Hi-Tech domain and related technologies. Exhibit problem-solving skills and the ability to troubleshoot technical issues. Show experience in a customer support or helpdesk environment. Display the ability to work effectively in a hybrid work model. Have a customer-centric mindset with a focus on delivering excellent service. * Be adaptable and open to learning new tools and technologies.