Job Description

Job Summary

The SPE-CX-Multi Channel Helpdesk role is crucial for providing exceptional customer support across various channels in a hybrid work model. With rotational shifts the candidate will leverage advanced Excel skills and English proficiency to enhance customer experiences in the online and hi-tech domains. This position does not require travel.

Responsibilities

Manage customer inquiries efficiently across multiple channels to ensure timely resolution and satisfaction. Utilize advanced Excel skills to analyze data and generate insightful reports that drive decision-making. Communicate effectively in English to provide clear and concise information to customers and stakeholders. Collaborate with cross-functional teams to enhance service delivery and improve customer experience. Implement strategies to streamline processes and reduce response times in a dynamic environment. Monitor and evaluate customer feedback to identify areas for improvement and implement corrective actions. Provide technical support and guidance to customers ensuring their issues are addressed promptly. Maintain up-to-date knowledge of industry trends and best practices to deliver cutting-edge solutions. Adapt to rotational shifts to ensure consistent support coverage and meet service level agreements. Develop training materials and conduct sessions to enhance team skills and knowledge. Ensure compliance with company policies and procedures while handling customer data and interactions. Contribute to the development of innovative solutions that enhance the companys reputation in the hi-tech sector. Foster a positive work environment that encourages collaboration and continuous improvement.

Qualifications

Possess strong proficiency in advanced Excel enabling efficient data manipulation and analysis. Demonstrate excellent English communication skills both verbal and written to interact effectively with diverse audiences. Have experience in the online domain understanding the nuances of digital customer interactions. Exhibit familiarity with the hi-tech industry staying abreast of technological advancements. Show adaptability to rotational shifts ensuring flexibility in work hours to meet business needs. Display problem-solving skills with the ability to troubleshoot and resolve complex customer issues. * Bring a proactive approach to learning and applying new skills in a fast-paced environment.