Job Description

Job Summary

Join our dynamic team as a Multi-Channel Helpdesk Specialist where youll leverage your expertise in French translation and understanding to support our ISV and Hi-Tech domains. With a hybrid work model and day shifts youll play a crucial role in enhancing customer experience by providing seamless communication and support. Your contributions will directly impact our companys success and customer satisfaction.

Responsibilities

Provide exceptional support to customers by translating French communications into English ensuring clear and accurate information exchange. Utilize your understanding of French to effectively address customer inquiries and resolve issues in a timely manner. Engage with customers through multiple channels including email chat and phone to deliver a seamless helpdesk experience. Collaborate with cross-functional teams to ensure customer issues are resolved efficiently and effectively. Maintain detailed records of customer interactions and transactions documenting inquiries complaints and actions taken. Analyze customer feedback to identify trends and areas for improvement contributing to the enhancement of our services. Assist in the development and implementation of helpdesk policies and procedures to improve operational efficiency. Stay updated with the latest industry trends and technologies to provide informed support and recommendations. Contribute to the creation of knowledge base articles and training materials to support team development. Ensure compliance with company policies and procedures while handling customer data and communications. Participate in team meetings and training sessions to continuously improve skills and knowledge. Support the ISV and Hi-Tech domains by understanding their specific requirements and providing tailored assistance. Foster a positive and professional relationship with customers enhancing their overall experience with our company.

Qualifications

Demonstrate proficiency in French translation and communication ensuring accurate and effective customer interactions. Possess a strong understanding of the ISV and Hi-Tech domains enabling tailored support and solutions. Exhibit excellent communication and interpersonal skills to engage with diverse customer profiles. Show adaptability to a hybrid work model balancing remote and in-office responsibilities effectively. Display strong problem-solving skills ensuring timely resolution of customer issues. * Have a minimum of 2 years of experience in a similar role with a maximum of 4 years preferred.