Job Description

Specialist - Trainer - Operations & Strategy

Location: Gurgaon, Delhi

About Us

StayVista is

India's largest villa hospitality brand

and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays.

Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes.

We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India.

Why Work With Us?

At StayVista, you're part of a community where your ideas and growth matter. We're a fast-growing team that values continuous improvement. With our skill upgrade programs, you'll keep learning and evolving, just like we do. And hey, when you're ready for a break, our villa discounts make it easy to enjoy the luxury you help create.

Your Role

As a Trainer in the Operations & Strategy team, you will play a vital role in enhancing service standards and operational efficiency by designing and delivering structured training programs for on-ground teams--especially in housekeeping and guest service functions. You'll ensure every staff member is equipped to deliver exceptional guest experiences aligned with our brand promise.

About You

2+ years of experience in training, learning and development, or operations in the hospitality or service sector. Hands-on knowledge of housekeeping protocols, villa operations, and guest service excellence, preferably in a luxury or premium setup Design and deliver engaging onboarding and refresher training modules using classroom, on-the-job, and digital formats. Collaborate with Villa Managers, Stay Experience Managers, and Cluster Heads to assess skill gaps and implement targeted learning plans. Conduct operational audits and training evaluations to ensure SOP compliance and high-quality service standards. Track training impact through staff performance, guest feedback, and periodic assessments. Proficient in MS Office; exposure to LMS or e-learning tools is an added advantage. Excellent communication and facilitation skills with the ability to motivate and influence diverse teams. Highly organized, detail-oriented, and capable of managing multiple training schedules without operational disruption. Bachelor's degree in Hospitality Management, L&D, or a related field. Adaptable and proactive, with a passion for developing people and driving operational excellence.

Key Metrics: What you will drive and achieve

Guest Feedback Score (Squad) Guest Feedback Score (New properties) CT App Adoption (Check-in & Check-out Swiped) CT App Adoption ( Caretaker Uniform) CT App Adoption ( Guest Welcome)

Our Core Values:

Are you a

CURATER?

Curious: Here, your curiosity fuels innovation.

User-Centric

: You'll anticipate the needs of all our stakeholders and exceed expectations.

Resourceful

: You'll creatively optimise our resources with solutions that elevate experiences in unexpected ways.

Aspire

: Keep learning, keep growing--because we're all about continuous improvement.

Trust

: Trust is our foundation. You'll work in a transparent, reliable, and fair environment.

Enjoy

: We believe in having fun while building something extraordinary.

StayVista Spirit: Our Behavioral Competencies - How We Work Together

Business Acumen:

You grasp the basics of our organization, customers, and services, always thinking ahead in your work. You're mindful of costs and benefits, making smart decisions while learning from risks and mistakes.

Change Management:

You're open to change, adjusting quickly to new information or challenges. Always eager to learn, you find creative ways to improve your work and seek feedback for growth.

Leadership:

You set clear goals, guide your team with energy, and take full responsibility for the work, ensuring others respect your leadership through action.

Customer Centricity:

You understand both internal and external customer needs and take ownership in addressing any service issues. You maintain clear communication and handle customer interactions with patience and respect.

Teamwork:

You collaborate well with others, respecting diverse opinions and always contributing positively to the team. You keep lines of communication open and share your thoughts without judgment.

Result Orientation:

You take responsibility for completing tasks and proactively tackle challenges to exceed expectations. You're quick to spot issues and address them efficiently, making decisive decisions with resourcefulness.

Planning and Organizing:

You handle multiple priorities well, staying organized and focused. You ensure your work is thorough, accurate, and aligned with set processes to meet goals effectively.

Communication:

You communicate your ideas clearly, encourage dialogue, and ensure timely responses to your team, clients, and manager. You assert your views confidently and use multiple channels to share information effectively.

StayVista is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.