Job Description

Technical Specialist- Service Assurance Bangalore Description Overview LSEG Technical Services is searching for a highly motivated person to fill a Technical Support position. The team is currently made up of highly skilled, upbeat individuals that possess strong analytical, technical, and customer service expertise. We work in the fast-paced environment of Market Data where our customers expect timely and accurate resolutions. We are looking for individuals that exude ownership and follow through on commitments to our customers. The qualified candidate will be expected to adapt quickly and should have a strong desire to learn. Role Purpose: Provide specialist technical support for complex issues affecting LSEG products to customers, internal collaborators, and 3rd party engineers. Proactively monitor client site devices and comms. Remotely resolve issues or using our 3rd party partners. Look for trends and implement preventative measures. Leverage innovative technologies to ensure globally-consistent support tasks. Major Responsibilities / Accountabilities: Provide monitoring service of LSEG managed servers and devices at customer site. Provide niche technical support for LSEG products. Record all customer queries, interactions, and investigation progress in the CRM tools provided (Salesforce). Keep clients updated throughout case life-cycle. Follow all policies and procedures for managing and raising customer issues to reduce resolution times. Collaborate with product support and development groups. Work with 3rd party service providers. Perform break fix activities affecting customer sites remotely and arrange for on-site dispatches when required using global consistent methodologies and tools. Provide expert technical support for problem resolution, including reproduction of customer issues. Deliver high-quality technical advice to internal partners and 3rd party engineers. Maintain awareness of relevant technical and product trends through self-learning/study, training classes, and job shadowing. Maintain client-site documentation. Bring up major, elusive, and recurrent issues that are impacting clients. Able to work in night shift (start at 15:00GMT). Able to work weekend on rotation basis. May be required to work as part of the project implementation team to integrate Thomson Reuter\'s products at customer site. May be required to deliver technology or product training to customers. LSEG provides professionals with the intelligence, technology and human expertise they need to find trusted answers. We enable professionals in the financial and risk, legal, tax and accounting, and media markets to make the decisions that matter most, all powered by the world\'s most trusted news organization. Qualifications Technical/Professional Skills & Competencies: English fluency required Excellent technical knowledge of Cisco, Juniper, Linux (preferably CCNA/Linux or similar qualifications). Incident Management, analytical, fix and ticket management skills. Logical thinker/problem solver who is self-motivated and a strong contributor within a team. Introductory knowledge of TCP/IP, UDP, Multi-Cast, BGP, QoS, VLAN, VPN, MPLS, SSL, iGRP, OSP, IGMP, EIGRP and IP routing protocols Compass Open Stack, Elastic Search, Kibana, Graphana, or other tools is a plus Ability to communicate effectively both verbally and in writing with customers and colleagues at all levels of technical and non-technical abilities. Experience in a customer service environment and having outstanding Customer Service skills. Ability to work with virtual teams to successfully deliver projects or resolutions to customer concerns. Good understanding of project management principles. Basic level knowledge of financial markets. Independent worker with excellent time management and escalation skills. Demonstrates can-do attitude in challenging situations. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone\'s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it\'s used for, and how it\'s obtained, . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

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