Job Description

As Business Unit Automotive & Speciality Lamps we support our vision and strategy by expanding our leading position in the automotive lighting market in OEM and Aftermarket. We are in a global leadership position in the automotive lamps business in traditional and LED applications and offer industry leading products in LED lighting to global OEM customers (e.g. with exchangeable LED light sources). We also tackle new growth opportunities in the Aftermarket with our automotive care and equipment portfolio.
Fully responsible for taking care of OEM customers' inquiries. Communicate with customers to get their orders/delivery requests booked in SAP on timely base, manage the change if any. ommunicate with sales, supply chain, logistics and finance team to make sure of smooth order to cash process. Follow up customer complaints and maintain customer satisfaction level. Follow up customer's reasonable requirement to provide value-added service. Support sales team with reporting and other inquiries etc.

At least 3 years of working experience, preferably in a customer service or sales operations role. Bachelor's degree, preferably in business or commerce or related. Good communication skills. Good SAP knowledge is preferred. Fluent in oral and written English. * Good sense of responsibility & service attitude, team spirit.