Job Description

:
Experience Level: 6-8 Years
Location: Gurugram
Roles and Responsibilities:

• Be the primary contact for the assigned SP/ Account to manage the Lifecyle of the request
• Be the AT&T ambassador to further the customer experience.
• Cowork with team members and external team stakeholders to work through the deliverables
• Should have basic knowledge of Invoicing, billing process, Inventory and Pricing tools, also lead in process transformation and efficiency initiatives
• Serves as the primary point of contact for the designated SP/Account and can manage lifecycle day to day
• Effectively manages multiple projects with close attention to detail and meets short turnarounds and deadlines.

Primary / Mandatory skills:
Overall - 6-8 years of experience in customer Q2C and sales led lifecycle roles.

• Very strong written and verbal skills
• Preferably from the Telecom/ IT industry
• Experience working in an environment where coordination with multiple teams is essential to success
• Ability to prioritize individual/group work in a high-stress, daily deadline driven environment

Additional information (if any): Willing to work in Shift Duties - Especially the US business hours primarily.
Weekly Hours: 40
Time Type: Regular
Location: Gurgaon, India
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Skills Required