Specialist, Research Engagement Services I

Year Gurgaon, Haryana, India

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Description:

Location: Gurgaon
Shift: 1 PM - 10 PM IST

Role Details:

The primary responsibility of the role is to support Client\xe2\x80\x99s NA Research Engagement Services team with the timely processing of internal and external email volume.

Key Responsibilities :

Monitoring assigned email boxes and promptly processing emails into the CRM database during working hours.
Creating Service Requests (SRs) in Client\xe2\x80\x99s CRM system against daily requests received (within 1 hour of submission).
Timely completion of back-credit requests in the CRM system within 24 hours of receipt, when needed.
Logging an average of 300 emails daily.
Keep the volume of assigned email boxes below 15 unread emails.
Actively monitoring the queue path and promptly routing requests during shifts.
Acting swiftly when a received email requires action whether it\'s taking the action or contacting a RES specialist to action.
Provide training and shadowing for new associates in this role.

Desired Skillsets:

Education/ Experience Level :

Required Skills: EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS, PROBLEM SOLVING, QUEUE MANAGEMENT, DATABASE, BUSINESS OPERATIONS, CRM

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