Job Req Id: 1278873



Level 3 Citrix Engineer
The Citrix Level 3 engineer will be a key player in designing, implementing, and maintaining Citrix software and application technologies within the Odyssey Group. Level-3 expertise will directly impact the performance, security, and reliability of Odyssey\xe2\x80\x99s Citrix environments. Below are the responsibilities and qualifications for this role:

Responsibilities:
1. Tier 3 Escalation Support:
o Serve as the highest level of escalation support for domain technology issues related to Citrix that cannot be resolved by tier one and two server support.
o Investigate complex problems, identify root causes, and provide effective solutions.
2. System Diagnosis and Correction:
o Identify, diagnose, and rectify issues related to operating systems, software, utilities, and applications within the Citrix environment.
o Collaborate with other teams to troubleshoot and resolve critical incidents.
3. Installation and Configuration:
o Install, configure, and maintain operating system software and third-party utilities for hardware systems within company operational guidelines.
o Ensure proper setup and optimization of Citrix components, including XenApp, XenDesktop, and NetScaler.
4. Performance Optimization:
o Monitor and fine-tune Citrix infrastructure to enhance performance, scalability, and user experience.
o Implement best practices for load balancing, resource allocation, and session management.
5. Security and Compliance:
o Implement security measures to protect Citrix environments from unauthorized access, data breaches, and vulnerabilities.
o Stay updated on industry standards and compliance requirements.
6. Documentation and Training:
o Maintain accurate documentation of configurations, procedures, and troubleshooting steps.
o Provide training and guidance to junior engineers and support staff.
Qualifications:

• Education: Bachelor\xe2\x80\x99s degree in Computer Science, Information Technology, or a related field.
• Certifications: Relevant certifications such as Citrix Certified Professional (CCP-V) or Citrix Certified Expert (CCE-V) are highly desirable.
• Experience:

o Minimum of 5 years of hands-on experience in designing, deploying, and managing Citrix environments.
o Proficiency in the following (including at the version level)
? Citrix XA/XD v7.x (2203 LTSR)
? Citrix NetScaler v13+
? Windows Server 2022
? Windows 10 & 11
? Microsoft Office 365 stack (including OneDrive & Teams)

• Skills:

o Strong troubleshooting skills with the ability to analyze and resolve complex issues.
o Strong PowerShell scripting for automation.
o Strong written and verbal communication skills.

• Additional highly desirable skills / knowledge:

o Citrix App Layering
o Global Server Load Balancing (GSLB) / ADNS
o FSLogix profile technology
o Application packaging
o AD GPO/GPP configuration
o Azure Virtual Desktop (AVD)
o Microsoft Power Apps




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