Job Description

Job Title: Specialist Product Support

About Greytip:

Greytip Software is an HR software company serving global SME businesses through a cloud HR platform - greytHR. The greytHR platform is a popular cloud HR & Payroll software with 20,000+ customers and 20 lakh+ users.

The platform offers 40+ tools in areas like core HR, payroll, leave and attendance, statutory

compliances, expense claims, employee self-service and much more.

Headquartered in Bangalore, India, Greytip has branches in Mumbai, New Delhi, Chennai,

Hyderabad, Pune, and Dubai.

About Department:

Helpdesk SBU, mainly helps the clients from India region in resolving the queries they have. Queries will be resolved through ticketing system.

Position Purpose :

Handle the number of queries that are coming in the form of tickets & give the right solution to it after discussing it with the internal team.

Preferred Functional Knowledge:

• Indian Payroll Knowledge
• Good Written & Verbal Communication
• Experience into Customer Support

Key Responsibility:

• Support clients on phone, email or remote support tools in using and deriving maximum value from the application
• Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value
• Proactively build strong customer relationships
• Understand client requirements, configure the greytHR application to address these requirement, port client data, provide user training and support the client in implementing the application in their organization in a time bound and professional manner
• Solutionize either through configurations or workarounds to address client specific requirements
• Develop competence in the use of all the information systems used in implementation of the application
• Ensure all project related activities are completed so as to enable the organization to continuously track and improve the support process

Tools experience if any:

• Experience in GreytHR & Zendesk

Qualification and Experience:

• Any Graduate with 2+ years of experience in a customer support role in payroll with high client interaction preferably with domestic clients
• Excellent client handling skills
• Domain knowledge in Indian Payroll is mandatory
• Thorough knowledge of Indian Payroll statutory compliance will be an advantage
• Highly Customer Focused with ability to listen and engage customers to achieve desired outcome
• Excellent verbal and written English communication skills
• Excellent skills on effective telephone and email communication
• Apart from English, familiarity in either Hindi, & other langauges would be added advantages
• High degree of patience

Benefits:

• Excellent Opportunity to be involved in high impact work and progressive learning environment.
• Great team members & energy filled work environment.
• Competitive salary.

External Skills And Expertise

• Indian Payroll Knowledge
• Good Written & Verbal Communication
• Experience into Customer Support

Job Requirement

greytHR