About this opportunity

The Problem Manager is responsible for the quality and integrity of the process Problem Management and the main purpose is to take full responsibility of troubleshooting & problem analysis / technical discussions / self-initiator to mentor peers for Competence Development / Process understanding and awareness / Audits awareness and follow ups / handling emergencies and trouble tickets activities related to PS Core /IMS /CS Core Network (RCA for Mobile Network, Alarm & Incident Trend analysis and reduction in Alarms & Incident in Mobile Network domains)

• We believe in trust ? we trust each other to do the right things Therefore!
• we believe in taking decisions as close to the product and technical expertise as possible.
• We believe in creativity ? trying new things and learning from our mistakes. We believe in sharing our insights and helping one another to build an even better user plane.
• We truly believe in happiness; we enjoy and feel passionate about what we do and value each other?s technical competence deeply.

What you will do

• Reactive: Aims to find and eliminate the root cause of known incidents. Activities required to diagnose the root cause of incidents and to determine the resolution to related problems to eliminate recurring incidents and to minimize the impact of incidents that cannot be prevented.
• Conduct post incident review to analyze the problem.
• Identify root cause of the problem
• Identify corrective actions and recommend the changes to change management, process management or SLA management.
• Contribute to develop and maintain good record of problems, root cause and solution details in the form of knowledge base that can be used as a reference for reduction of repetitive incidents
• Regular post incident review and lessons learnt meetings with stakeholders.
• KEDB (Known error database)
• Identify and records risks in the network and track them till closure.
• Create the corrective actions to be employed for prevention of the problem using multi-domain skills
• Delegate the tasks efficiently with in the operations team to meet SLAs well within the time limits for deliverables.
• Direct implementation of corrective actions and changes to processes and SLA management
• Work well within predefined system support guidelines and ground rules.
• Participate in internal technical discussions in view to improve overall network performance and make recommendations wherever possible.
• Ensure correct working methodology, Best Practices and Continuous improvements in Ways of Working for efficiency improvements and betterment in deliveries.
• Identify potential candidates for automation AI/ML
• Support Data Authority team and automation team in understanding automation/AI/ML requirements
• MOP preparation for automation/AI/ML use cases
• Derive business benefits for automation & AI/ML use cases
• Knowledge sharing of use cases with domain support

You will bring

• Degree in Engineering preferably in electronics and communication or telecommunication or equivalent
• Years of experience: 8-12

Why join Ericsson?

At Ericsson, you?ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what?s possible. To build never seen before solutions to some of the world?s toughest problems. You?ll be challenged, but you won?t be alone. You?ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. Primary country and city: India (IN) || India : Uttar Pradesh : Noida
Job details: MS Delivery Manager
Primary Recruiter: Mohit Chaturvedi