Job Description

(Posting). :ESSENTIAL FUNCTIONS Enterprise Mac support experience. Extensive JAMF Pro experience including Jamf Admin, Composer and other Jamf applications. Extensive knowledge of the MacOS file system. Demonstrated ability to develop customized solutions to meet business requirements Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions Demonstrated ability to prioritize work load and meet project deadlines Ability to adapt in a dynamic work environment and make independent decisions Strong customer service focus Excellent oral and written communication skills Willingness to work a flexible schedule to accommodate project deadlineQUALIFICATIONS College degree in Information Systems or related field, or equivalent work experience. 6-12 years\' experience in Information Technology. Day-to-day production support of the Jamf Pro environment supporting multiple IT business units. Extensive experience on macOS and iOS devices. Security software management and deployment via customized policies. Management and implementation of Apple Business Manager (DEP/VPP). Smart groups with custom queries and Static groups. Knowledge of Jamf Pro Cloud and On-Prem management. On-Prem Jamf Cloud upgrade knowledge will be a plus. Usage and implementation of Extension Attributes. Automation via scripting will be a plus. Knowledge of VPN apps management and deployment via customized policies and injected server details. Management of macOS upgrades and provisioning. Excellent troubleshooting skills for issues related to macOS and applications. Drive Problem Management with focus on RCA and proactive problem management. Experience with the installation and configuration of security tools on macOS. Advanced understanding of Configuration profiles, like PPPC, custom profiles of security apps, enterprise Wi-Fi etc. Knowledge of macOS AD binding. Implementation of Conditional Access policies via macOS integration. Meeting SLAs for trouble tickets and other customer related issues. Understanding of deployment/patching phases. Implement and maintain processes around the Systems architecture. Have hands & depth experience with JAMF & macOS. Have experience on macOS & App packaging & Re-Packaging and Testing skills. Implement and maintain processes around the Systems architecture. Have hands & depth experience with JAMF & macOS. Implement and maintain processes around the Systems architecture. Have hands & depth experience with JAMF & macOS. Have experience on macOS & App packaging & Re-Packaging and Testing skills. OS Upgradation & it s patching, Application Configuration, Extension Attributes, Inventory, Securities (CIS) Enhancement. Support Operations in resolving escalated issues and have RCA, SOP Documentations & KB articles. Manage macOS Desktop environment & Migration. Should have knowledge of Smart & Static Group, Extension Attributes, PreStage Enrollment & Scripting knowledge. macOS App Packaging & its deployment. Application configuration & settings and its deployment. Should have knowledge of macOS Architecture & it s Logs understanding.CERTIFICATION :-Jamf 200 :- Jamf Certified Tech (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejecte Qualification B-Tech Skill (Primary) DWP-WPE-CLIENT LIFE CYCLE MANAGEMENT

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