Job Description

Position Summary / Job Purpose:

The Global Crew Readiness Operations Specialist is responsible for all aspects of

onboarding process relative to positions that fall under the category of Marine High-level of

competencies in communication planning stakeholder management and time

management are essential given the urgent and critical nature of these positions The

distribution of work may vary based on relevant skills experience and business need or as

otherwise determined by management However in any case the Operations Specialist

should maximize his/her time for efficiency and effectiveness to help the Global Crew

Readiness Operations team in all aspects of the onboarding processes to achieve weekly

monthly quarterly and annual goals This includes reporting and providing weekly reports

to Stakeholders

Essential Duties and Responsibilities:

1 Provides timely and customer-focused service to crew members that belong to the

category of Marine positions and internal customers

2Ensures each crew member receives appropriate level of support and guidance to create

an exemplary onboarding experience

3Ensures compliance to regulatory local international and company policies to ensure

safety and well-being of the crew members

3 Liaises with the various teams (Talent Attraction Crew Assist Scheduling Visa Port

Agents School and Authorized Referral Sources) when appropriate to meet hiring and

scheduling in a timely manner

4 Provides back-up support to fellow Operations Specialists and guidance to the

Operations Representatives by being a consultant in terms of visa medical and STCW

requirements of shipboard roles

5 Works diligently and proactively to resolve all onboarding related situations escalates

irregularities to the Operations Supervisor; and continuously explores ways to increase

efficiency and effectiveness

6 Performs all administrative tasks related to the onboarding of shipboard employees

7 Prepares various reports as required including but not limited to status reports

analysis and lists of talent pools including status updates to Stakeholders

8 Establishes monthly governance meetings with Recruitment Scheduling Mobility

Centers HR Onboard and Stakeholders

9 Consistently meets the performance metrics set by the management team

Performs other duties as required As needed participates in special projects assigned by

management This job description in no way states or implies that these are the only duties

to be performed by the employee occupying this position Employees will be required to

perform any other job-related duties assigned by their supervisor or management

Education Experience Knowledge & Skills:

1 Bachelors degree in human resources hospitality management business

administration or related field from an accredited

college or university or the international equivalent preferred

2 At least two (2) years onboarding or any relevant experience

Key Relationships

Maintain a good working relationship with the stakeholders by meeting their expectation

and support the overall goals of the organization