Job Description

Job Summary




Location: Madurai



Project role: Specialist




Qualification: B-Tech



Experience: 2.5-5 Years




Skills: Linux



No. of positions: 1




Job description:


Responsibilities :- - Adhering to SLAs- ITIL Processes awareness and adhering to- Reporting to the Track Lead / Team Lead- Helping team members in case of Issues/Technical Problems- Handling tickets / requests- Troubleshooting technical issues- Ensuring that the processes are adhered to- Understanding of Multi-geo support environment- Responsible for successful completion of Installation, configuration and migration- Ensure maximum uptime according to the SLA - Responsible for building / maintaining a test environment - Improves and maintains customer and employee satisfaction- Implementing new technologies and design changes- Implementing Backup/Restoration Strategy for 24x7 operation support- Applying patches/upgrades to maintain security level- Assist in implementation of Data centre consolidation- Perform H/W & performance monitoring and implement recommendations- Day-to-Day reporting tasks- Vendor co-ordination & followup Technical Requirements - Installing, configuring and maintaining Linux Servers / Virtualization (RHEL,SUSE, SLES )- Account and Group administration- Patch and package administration- Configuration and administration of LVM and Veritas Logical volume manager.- Day to day administration tasks on High end servers & Virtualized environment- Knowledge about various FS like VxFS, JFS,ext2, ext3, OCFS, Pseudo FS and day-to-day tasks related to it- Identify system performance bottleneck and fine tune the system for optimal performance- Scheduling jobs using OS tools and third party utilities- Changing kernel parameters- Understanding of SAN / NAS environment- Day to day administration task on Linux cluster or Veritas Cluster environment- Day to day administration task on FS sharing services and naming services like DNS, NIS, LDAP..etc- Understanding of Unix Security baseline- Network configuration, Multipathing, trunking and troubleshooting using OS commands- Troubleshooting Hardware and Operating system related issue Soft Skills - Excellent communication and conversation skills (Verbal and Written)- Good documentation skills- Good working knowledge of MS OFFICE (Including MS Project and Visio)- Should have a great customer handling skills- Able to handle unforeseen situations- High level of acceptance- Can drive HCL s value and its methodology Other Skills / Experience - Worked on Production systems- Datacenter understanding - Experience with Server Migration, Installation, Upgrades and PatchingExperience on following will be added advantage- Samba- DNS- NIS+- Sendmail / Exim / Postfix / Qmail- LDAP- Monitoring Tools (like BMC Patrol, HP openview, IBM Tivoli) Years of Experience Total : 3+ YearsRelevant : Minimum 4 yrs in Linux Administration / Support Desired Certifications - EX200 Red Hat Certified System Administrator - RHCSA Education requirements - Bachelors / Masters / Equivalent Reviewed by Title Approved by Title Date Posted Date Hired HCL Confidential

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
• To ensure positive customer experience and