Job Description

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Specialist, Legal Services
Specialist, Legal Services - Privacy and Data Protection Services
The GBSC (Global Business Services Center) is the shared services organization for Mastercard. Consistent with the One LFI model, GBSC is partnering with the Law, Franchise and Integrity team to build a legal shared services function. The GBSC team is predominantly co-located in a collaborative working environment in the heart of the Mastercard Technology Operations headquartered in St. Louis, MO. Select regional hubs exist to provide additional scale and agility. The GBSC provides services to all regions and all business units spanning 50 countries.
The Specialist, Legal Services - Privacy and Data Protection Services will be part of a team of privacy legal specialists within the broader GBSC Legal Services team. This position will support Mastercard's integrated approach to privacy and data protection and be accountable for Government Data Requests, and delivering positive customer experiences and efficient business results.

• Does the pursuit of excellence appeal to you?
• Are you committed to customer service?
• Do you enjoy solving legal and business problems?
• Are you passionate about identifying and implementing process improvements?

If so, keep reading as this might be the perfect role for you.
Role

• Log and track GDRs(Government Data Requests) using the OneTrust Self-Service Portal.
• Ensure completeness and accuracy of metadata and documentation.
• Collaborate with Privacy Counsels, SMEs, and Law Enforcement Support (LES) teams to draft and finalize responses.
• Prepare and maintain metrics dashboards to monitor GDR volumes, identify trends, measure turnaround times, and assess compliance performance.
• Escalate complex or sensitive requests to senior legal stakeholders.
• Support preparation of Transparency Reports for EU/UK regulators and customers.
• Ensure adherence to Mastercard's Binding Corporate Rules (BCRs) and internal SOPs.
• Participate in GDR refresher trainings and contribute to process improvement initiatives.
• Deliver superior service in line with GBSC standards for quality, response time, and resolution.
• Support GBSC Privacy and Data Protection Services' team's variety of Privacy functions for Mastercard.

All About You

• LLB or equivalent legal degree required.

CIPP/E or IAPP certification preferred.

• 4-6 years of experience in privacy operations, legal compliance, or GDR handling.
• Proficient with technology, with the ability to quickly learn and effectively utilize technology tools and workflow platforms.
• Familiarity with OneTrust or similar GRC platforms.
• Exposure to global privacy laws (e.g., GDPR, CCPA, BCRs).
• Strong drafting and communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Excellent stakeholder management and collaboration abilities.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Skills Required