Job Description

We are seeking a highly motivated Platform Engineer with a focus on Developer Advocacy and Customer Onboarding to join our dynamic engineering team. This role combines technical expertise with a customer-centric mindset, ensuring that our Internal Developer Platform(IDP) delivers exceptional value to its users. As a key advocate for the platform, you will proactively engage with internal stakeholders and potential users, promoting platform usability, onboarding teams, and driving adoption of cutting-edge technologies like OpenShift, GitLab, GitHub, and Backstage. This position is ideal for those who excel in both the technical and communication realms-someone who is passionate about developer experience, pre-sales engineering, and empowering teams to adopt the platform seamlessly.

In your new role you will:
Developer Advocacy and User Onboarding

• Act as the primary advocate for the IDP, ensuring its value and benefits are well understood across the organization.
• Proactively engage with internal stakeholders and developer teams to promote platform usability and adoption.
• Lead interactive demos, workshops, and presentations to onboard potential users.
• Gather and address user feedback to iteratively improve the platform's features, developer experience, and tooling.
• Work closely with internal teams to create and maintain comprehensive onboarding materials, including documentation, training modules, and tutorials.

Platform Promotion and Pre-Sales Mindset

• Act as a solution promoter, identifying opportunities to showcase platform strengths and crafting custom solutions to meet user needs.
• Build solid relationships with internal teams by understanding their workflows, challenges, and goals, and aligning these with the platform's capabilities.
• Collaborate with stakeholders to identify new use cases for the platform and communicate these effectively.
• Serve as a liaison between the engineering team and the internal userbase to create awareness and adoption of platform features.

Continuous Improvement of Developer Experience

• Relate and maintain a single pane of glass for developers by leveraging tools like Backstage, streamlining access to pipelines, APIs, and documentation.
• Continuously optimize the platform for ease of use, ensuring quick onboarding and self-service capabilities for developers.
• Collaborate with the development team to roll out new features that enhance developer productivity and address pain points.

Technical Enablement and Support

• Partner with internal development, security, and operations teams to ensure alignment on platform goals and technical solutions.
• Build, maintain, and document robust CI/CD pipelines to accelerate software delivery with security best practices embedded.
• Support platform users in troubleshooting and resolving issues related to onboarding, pipelines, and integrations.

Showcase DevOps and Security Best Practices

• Champion the adoption of DevOps methodologies, CI/CD pipelines, and security practices across teams.
• Highlight the importance of containerization, orchestration technologies (e.g., Docker, OpenShift), and Infrastructure-as-Code (IaC)

Artifact Management and Integration

• Implement and manage seamless integration with artifact management tools like JFrog Artifactory or similar solutions.
• Promote best practices in artifact management by streamlining workflows for publishing, sharing, and consuming artifacts across teams.
• Ensure security and compliance by integrating vulnerability scanning and access controls into artifact repositories.
• Collaborate with development teams to ensure smooth onboarding and utilization of artifact repositories in CI/CD pipelines.

Your Profile
You are best equipped for this task if you have:

• Strong ability to communicate technical concepts to non-technical stakeholders and developers alike.
• Proven experience in pre-sales engineering, customer success, or developer advocacy roles.
• A proactive approach to problem-solving, with excellent collaboration and interpersonal skills.
• Experience crafting engaging technical documentation, tutorials, and training sessions.
• 4+ years of hands-on experience with platforms like OpenShift, GitLab, GitHub, and Backstage.
• Proficiency in CI/CD pipeline tools such as GitLab CI, GitHubActions, ArgoCD and Jenkins.
• Familiarity with security scanning tools (e.g., SonarQube, Blackduck)and OAuth for secure authentication/authorization.
• Solid knowledge of DevOps practices, including Infrastructure-as-Code(IaC) and container orchestration.
• Competence in monitoring/logging tools like Prometheus and Grafana to ensure platform reliability.
• Strong focus on collaboration, empathy, and active listening to build trust with platform users.
• Adaptability to work with diverse teams and ability to translate technical jargon into user-friendly solutions.
• A growth mindset, constantly seeking to improve the developer experience and platform adoption rates.

Contact:
Pooja.AnandaChowta@Infineon.Com
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