Job Description

Job Title:
Specialist I - IT End User Computing
Summary: The Specialist I - IT End User Computing provides the needed technical support to enable users to perform their business activities at multiple locations. Ensure IT issues are escalated to the appropriate support team with urgency. Self-driven to solution and project manage new technologies to support business needs while working with site leadership and key business personnel, IT SMEs, and technology partners. Helps to develop an overall site technology strategy while aligning with global IT towers. Have a continuous improvement mindset with a sense of ownership for all site related IT initiatives and support.
Responsibilities Include:
Key Tasks, Deliverables & Objectives:

• Prioritize and facilitate support issues as needed. (Included but not limited to Break-Fixes, Site Projects, IT initiatives and Compliance activities). Additionally, this person provides administrative functions in coordinating site activities.
• Acts as a "site advocate" to facilitate the resolution of issues, large or small with a sense of urgency. Owns larger issues while working with other support teams until resolution.
• Develops key relationships with IT SMEs, leadership, user base, and monitors user experience.
• Provides C-Level support for incidents and requests.
• Drive the adoption of new technologies to support business needs. Be a key thought leader for IT strategies and solutions. Create relationships with key partners to help drive solutions.
• Assists in or manages planning and executing for IT optimization projects in his or her region incl. coordination with local parties to inform of new technologies.
• Responsible for promoting, enforcing, and sometimes creating IT policies, processes & standards.
• High professional ethics and respect administrative policies and committed to deliver IT world class services.
• Have a mindset to always keep learning new technologies and stay current.
• Travel: 10 - 15% required for site visits, management meetings, projects, and reviews.

Qualifications:
The following are required for the role
Minimum Qualifications

• 5-9 years of proven experience in IT customer support and business partnership
• Working experience in WAN, LAN topology and support on Microsoft products
• Ability to physically rack, stack IT equipment across multiple locations around the sites and able to walk long distances based on site location requirements.
• English (spoken and written) skills are required.
• Must be fluent in Microsoft Office/O365 Outlook, Excel, Word, PowerPoint, and Project; Visio skills also preferred.
• Working experience to install, configure and set-up workstations, servers, printers, locations, management meetings, projects and reviews.

Preferred Qualifications:

• Bachelor's degree in computer science or related field or commensurate experience.
• IT Support Certifications (Microsoft, A+, etc.)

What We Offer:
At Momentive, we value your well-being and offer competitive total rewards and development programs. Our inclusive culture fosters a strong sense of belonging and provides diverse career opportunities to help you unleash your full potential. Together, through innovative problem-solving and collaboration, we strive to create sustainable solutions that make a meaningful impact. Join our Momentive team to open a bright future. #BePartoftheSolution
About Us:
Momentive is a premier global advanced materials company with a cutting-edge focus on silicones and specialty products. We deliver solutions designed to help propel our customer's products forward--products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive creates a more sustainable future. Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more.
Momentive believes a diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world. We are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law.
To be considered for this position candidates are required to submit an application for employment and be of legal working age as defined by local law. An offer may be conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations.
Note to third parties: Momentive is not seeking or accepting any unsolicited assistance from search and selection firms or employment agencies at this time.

Skills Required