Job Description

ROLE TITLE: Specialist, Fraud Disputes (L06)COMPANY OVERVIEW: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry\xe2\x80\x99s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #5 among India\xe2\x80\x99s Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India\xe2\x80\x99s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India\xe2\x80\x99s Best Workplaces for Women in 2022.

• We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.

ORGANIZATIONAL OVERVIEW: The Fraud Disputes Portfolio encompasses the comprehensive management of fraud dispute claims from initial filing to resolution, including both pre-charge-off and post-charge-off cases.
This portfolio is dedicated to investigating alleged True Name fraud claims and fraudulent transactions on behalf of customers, assessing claim validity, and ensuring rightful resolution in accordance with regulatory standards.
It involves detailed analysis, communication with affected parties, and coordination across multiple departments to safeguard customer interests and maintain the integrity of financial transactions.
The goal is to efficiently resolve disputes, minimize financial losses, and uphold customer trust by employing a meticulous, informed approach to each case.ROLE SUMMARY/PURPOSE:Identify, review, validate and investigate fraud; Support investigations and make timely decision on the validity of fraud claim and maintain a reasonable case volume while adhering to applicable policies and laws.Detect, review and validate fraud claims. Investigate fraud claims & mitigate fraud losses. Support Fraud Investigations team by ordering media, creating ECHO files, etc.Preparing cases for fraud investigations.REQUIRED SKILLS/KNOWLEDGE:Hands on experience working on Missing Disputes .Working experience on FDR, Workstation.DESIRED SKILLS/KNOWLEDGE:Ability to multitask on different work applications.Working knowledge of MS Word, Excel, and PowerPoint. Demonstrated ability to work in a fast-paced/change-oriented environment.Eligibility Criteria: 10+2 or Graduate in any discipline.Work Timings - 08:00 AM - 05:00 PM ISTFor Internal Applicants:Understand the criteria or mandatory skills required for the role, before applyingInform your manager and HRM before applying for any role on WorkdayEnsure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)Must not be any corrective action plan (First Formal/Final Formal, PIP)L04 - L06 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligibleL04+ employees are eligible to apply.Grade/Level: 06Job Family Group: Fraud Operations

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