Job Description

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual\'s passions, growth, wellbeing and belonging. We\'re a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact. Why Ciena: . We are big proponents of life-work integration and provide the flexibility and tools to make it a reality with remote work and potentially, part-time work. . We believe an inclusive, diverse and barrier-free work environment makes for empowered and committed employees. . We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families and also offer a variety of paid family leave programs. . We are committed to employee development, offering tuition reimbursement and a variety of in-house learning and mentorship opportunities. . We know that financial security is important. We offer competitive salaries and incentive programs, RSU\'s (job level specific) and an employee share option purchase program. . We realize time away to recharge is non-negotiable. We offer flexible paid time off! . Great work deserves recognition. We have a robust recognition program, with ongoing and enhanced awards for exemplary performance. POSITION SUMMARY : This role within Ciena is responsible for managing complete customer projects and customer engagements, both small and large-scale. It will require building relationships across many facets of a customer\'s organization includes planning, implementation, and operations. A Specialist - Field Services Engineering works directly with Ciena PM\'s/PSE/Systems engineering and customers to ensure the completion of the project life cycle within the described SoW, essentially priming the Engineering Documentation and Acceptance testing of the solution, Field Implementation. How You Will Contribute: Monitor and control the coordination, planning, and execution of projects, especially project documentation includes LLD, NDD, Link Diagrams, and ATP documents. Discuss with Systems Engineer and understand the Ciena solution offered and convert the HLD to LLD. Provide support to Field Service Technicians and Site Leads in achieving or exceeding the E, F & I Services objectives. Ensure all project-related administrative requirements and status reports are complete within timelines. Provide a direct interface to the Customer for Engineering design (LLD, Network design, IDP, DCN design, sync design, etc.) Make decisions that have an impact on project scheduling, planning, and successful completion of deliverables. Seek solutions to problems and escalates as required. It is often the first point of escalation for the Field Service Technicians and Partners. Use the Statement of Work (SOW) to appropriately leverage decisions on elements of the job that are above and beyond the scope of the project. Act as a mentor and share specialized expertise/support with field personnel. Act as a team leader on specific projects/activities. Interface with support groups to ensure all job-related deliverables and requirements to be met. Coach, develop and mentor field personnel by sharing technical, administrative, and organizational expertise. Analyze the scope and complexity of a job. Adheres/ensures adherence to applicable quality standards and technical documentation. Provide analysis and on-going status updates to management via reports on assigned projects. Also, identify project initiatives and or process improvements. What Does Ciena Expect of You . Initiative - You\'re a self-starter who works with limited direction and is committed to delivering against aggressive deadlines. . Agility - you are readily able to make key decisions and manage competing and ever-changing account priorities and largely driven by the product development lifecycle. . Communication expertise - the ability to influence and tailor your message and ideas in both English and French to the audience to ensure understanding and consensus. . The flexibility to work independently and as part of a broader team - you thrive in a multi-disciplinary team environment, but are comfortable working independently as required. . Relationship builder - with a proven ability to influence, you\'re able to get work done through others. . A commitment to innovation - you keep abreast of the market and competitive developments and are always keen to formulate new ideas and problem solve. Minimum Qualifications . BS degree in Computer Science, a similar technical field of study. . Software development experience in one or more general-purpose programming languages. . Experience working with two or more of the following: web application development, Unix/Linux environments, mobile application development, distributed and parallel systems, machine learning, information retrieval, natural language processing, networking, developing large software systems, and/or security software development. MUST HAVE : Strong skills in Design documentation creation. Site documents, Low-level network design documentation. Provide coordination, leadership, and technical support within the E, F&I Services team that will meet or exceed Ciena\'s operating objectives and core values per Able to take up the project, network turn-up, testing, and handover to the customer. Provide support to the Installation Team to ensure completion of a quality installation within budget and on time. Interface with FSE, Deployment Managers, Field Operations Managers, and support teams to facilitate efficiencies throughout the installation process, supporting business performance metrics, financial objectives, operational efficiency goals, and maintain the quality levels effectively. Ensures customer expectations and satisfaction be meet by providing office support in staffing and reporting. Should have hands-on experience on MS Office tools apps like Visio, Word, Excel. EDUCATION / EXPERIENCE: . Min 8 years of relevant industry experience . Solid industry experience or equivalent in the areas of telecoms engineering, project management, and customer service. . BS in computer science, engineering, or related fields preferred. . Working knowledge of the following applicable telecommunication technologies viz DWDM, OTN MPLS-TP, L2-Ethernet, Carrier Ethernet, etc. . Hands-on experience on DWDM/OTN Links integration and commissioning, acceptance testing. . Hands-on experience on Linux/Unix/Solaris. .LI-CN At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

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